Customer Experience Champion

2 weeks ago

London, Greater London, United Kingdom Skin + Me Full time

About And Begin

And Begin is a forward-thinking, personalized prescription skincare brand designed for mature skin. Created by the personalization pioneers behind Skin + Me and building upon the success of its millions of prescription Daily Dosers, And Begin leverages data insights from Skin+Me's experience with women over 45, combined with unparalleled dermatological expertise. We are the brand synonymous with personalized skincare, meticulously tailored to meet the unique needs of mature skin.

About the Role

As a Customer Experience Associate, you will play a vital role in shaping and developing the Customer Experience function for And Begin, a new Skin + Me brand dedicated to providing personalized skincare solutions for mature skin.

The ideal candidate possesses a passion for delivering exceptional customer experiences and thrives in a dynamic environment. You must be confident in handling customer inquiries and adept at navigating various communication channels. Your contributions will directly impact the growth and success of And Begin as we scale.

Your Responsibilities

  • Provide prompt and effective support to customers, addressing their inquiries and resolving any concerns with professionalism and empathy.
  • Contribute to the development and implementation of customer service strategies that enhance the overall customer experience.
  • Collaborate with internal teams to ensure seamless communication and a positive customer journey.
  • Stay informed about product updates, promotions, and company initiatives to provide accurate and relevant information to customers.
  • Identify opportunities for improvement within the customer service process and propose innovative solutions.

Your Profile

You are a highly motivated individual with a strong customer-centric mindset. You possess excellent communication and interpersonal skills, coupled with a proactive approach to problem-solving. Your ability to work effectively both independently and as part of a team will be essential in this role.

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