Current jobs related to Customer Outcomes and Culture Champion - London, Greater London - Swiss Re
-
Customer Outcomes Manager
1 week ago
London, Greater London, United Kingdom Hastings Direct Full timeJob DescriptionJob Title: Customer Outcomes ManagerLocation: Homeworking or reporting to one of our three office locations on a hybrid basisAbout Us: Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along...
-
Customer Experience Champion
2 months ago
London, Greater London, United Kingdom London North Eastern Railway (LNER) Full timeAbout LNER We are London North Eastern Railway (LNER), a company dedicated to providing exceptional rail travel experiences. Our vision is to be the most beloved, progressive, and responsible way to travel for generations to come. We strive to deliver this vision every day through our commitment to innovation, customer satisfaction, and sustainable...
-
Customer Experience Champion
4 weeks ago
London, Greater London, United Kingdom London North Eastern Railway (LNER) Full timeAbout LNER We are London North Eastern Railway (LNER), a company dedicated to providing exceptional rail travel experiences. Our vision is to be the most beloved, progressive, and responsible way to travel for generations to come. We strive to deliver this vision every day through our commitment to innovation, customer satisfaction, and sustainable...
-
Head of Organisation Culture and Engagement
4 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our organisational culture and engagement efforts. As the Head of Organisation Culture and Engagement, you will be responsible for driving cultural transformation, programme management, communication, and championing employee engagement.Key Responsibilities:Lead Cultural...
-
Head of Organisation Culture and Engagement
4 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our organisational culture and engagement efforts. As the Head of Organisation Culture and Engagement, you will be responsible for driving cultural transformation, programme management, communication, and championing employee engagement.Key Responsibilities:Lead Cultural...
-
Customer Outcomes Specialist
1 month ago
London, Greater London, United Kingdom Starr Insurance Companies Full timeJob Title: Customer Outcomes SpecialistStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.We are seeking a highly skilled Customer Outcomes Specialist to...
-
Customer Outcomes Specialist
1 month ago
London, Greater London, United Kingdom Starr Insurance Companies Full timeJob Title: Customer Outcomes SpecialistStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.We are seeking a highly skilled Customer Outcomes Specialist to...
-
Customer Outcomes Specialist
2 months ago
London, Greater London, United Kingdom Starr Insurance Companies Full timeAbout the RoleWe are seeking a highly skilled Customer Outcomes Specialist to join our team at Starr Insurance Companies. As a key member of our Conduct and Compliance team, you will play a critical role in ensuring that our business practices align with regulatory requirements and industry best practices.Key ResponsibilitiesConduct and ComplianceProvide...
-
Customer Outcomes Specialist
2 months ago
London, Greater London, United Kingdom Starr Insurance Companies Full timeAbout the RoleWe are seeking a highly skilled Customer Outcomes Specialist to join our team at Starr Insurance Companies. As a key member of our Conduct and Compliance team, you will play a critical role in ensuring that our business practices align with regulatory requirements and industry best practices.Key ResponsibilitiesConduct and ComplianceProvide...
-
Sales Development Representative
7 days ago
London, Greater London, United Kingdom Culture Amp Full timeAbout Culture AmpCulture Amp is the world's leading employee experience platform, revolutionizing how employees across companies create a better world of work.Job DescriptionWe're looking for an exceptional Sales Development Representative to join our mission to make the power of people analytics accessible to everyone.This is a hybrid role where your...
-
Customer Outcomes Specialist
1 month ago
London, Greater London, United Kingdom Starr Insurance Companies Full timeJob Title: Customer Outcomes SpecialistStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.Cornelius Vander Starr established his first insurance company...
-
Customer Outcomes Specialist
1 month ago
London, Greater London, United Kingdom Starr Insurance Companies Full timeJob Title: Customer Outcomes SpecialistStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.Cornelius Vander Starr established his first insurance company...
-
Enterprise Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Culture Amp Full timeAbout Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. With a comprehensive employee dataset and people science, Culture Amp helps innovative companies like Canva, On, Asana, Dolby, McDonalds, and Nasdaq create a better...
-
Senior Customer Success Strategist
5 days ago
London, Greater London, United Kingdom Culture Amp Full timeAbout the Role: As a key member of our team, you will play a pivotal role in driving customer success and growth at Culture Amp. You will leverage your expertise in SaaS and HR Tech to identify opportunities and deepen connections with our customers, ensuring they achieve their goals while maximizing the value of our product suite.Key...
-
Senior Director, Enterprise Customer Experience Lead
2 months ago
London, Greater London, United Kingdom Culture Amp Full timeAbout the RoleWe are seeking an experienced Senior Director to lead our Enterprise Customer Experience team in the EMEA region. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.Key ResponsibilitiesLead the evolution of our Customer Experience practices in...
-
Customer Success Manager
4 weeks ago
City of London, Greater London, United Kingdom Culture Guru Full timeClient Success ManagerCulture Guru is seeking a highly skilled Client Success Manager to join our dynamic team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Manage client communication and ensure seamless project...
-
Customer Success Manager
4 weeks ago
City of London, Greater London, United Kingdom Culture Guru Full timeClient Success ManagerCulture Guru is seeking a highly skilled Client Success Manager to join our dynamic team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Manage client communication and ensure seamless project...
-
Global Leader of Customer Outcomes
3 days ago
London, Greater London, United Kingdom BlueOptima Full timeAs the Global Leader of Customer Outcomes, you will play a pivotal role in driving customer success at BlueOptima. Reporting directly to the CEO, you will work closely with the executive leadership team to develop and execute a customer-centric strategy that prioritizes customer outcomes and satisfaction. This involves leading and growing the customer...
-
Customer Service Champion Onboard
1 week ago
London, Greater London, United Kingdom Avanti West Coast Full timeJob Title: Customer Service Champion OnboardWe are seeking a Customer Service Champion Onboard to champion excellence in customer service on board at a really important time in our business recovery. This is an opportunity to develop your skillset in a leadership role.Key Responsibilities:* Develop and maintain a thorough understanding of the service...
-
Enterprise Customer Experience Director
2 months ago
London, Greater London, United Kingdom Culture Amp Full timeAbout the RoleThe EMEA Head of Enterprise Customer Experience will oversee the seamless onboarding, adoption, and ongoing success of our customers. This role is crucial in driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer activation, and overall customer satisfaction.The EMEA Head of Enterprise Customer Experience will directly...
Customer Outcomes and Culture Champion
3 months ago
Are you an exceptional individual with a passion for driving a customer-first culture and ensuring exceptional customer outcomes? We are looking for someone to join our team who can monitor and enhance customer experiences, and prioritize actions that lead to outstanding results. If you excel in dynamic environments and are ready to make a significant impact, we want to hear from you
About the Role
Within this role you will:
• Promote and embed a customer-centric culture, championing its importance at all levels of the organisation.
• Collaborate with cross-functional teams to integrate customer consideration into business processes and decision-making.
• Establish and maintain mechanisms to monitor and assess customer outcomes for presentation to the board and the regulatory.
• Deputise for the UK Branch Manager on regulatory reporting including UK Branch oversight.
• Analyse data and customer feedback to identify trends, issues, and areas for improvement.
• Report on customer outcomes to senior management and relevant stakeholders, providing actionable insights.
• Collect, develop and prioritise actions based on internal monitoring, customer feedback and regulatory requirements.
• Track, report and present on the progress of actions and their impact on customer outcomes.
• Pro-actively identify, manage and work with relevant teams to ensure timely and effective resolution of issues impacting customer outcomes.
About You
Behaviours:
• You have a strong commitment to understanding and meeting the needs of customers.
• You work collaboratively and proactively drive results across multiple teams.
• You have can lead new initiatives and influence organisational culture.
• You have excellent verbal and written communication skills, with the ability to convey complex concepts clearly at a senior level.
• You are a great problem solver with a creative and pragmatic approach to identifying and resolving issues.
• You are comfortable in an area that is fluid, developing and fast-moving.
Desirable experience:
• You have +5 years of experience working in primary L&H insurance markets.
• You have experience working in customer champion / culture roles.
• You have experience leading projects and managing multiple deliverables.
• You have experience preparing reports for and presenting to senior leadership and external regulators.
We are looking forward to your application
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
#LI-Hybrid
About iptiQ
At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.
What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.
iptiQ is part of Swiss Re, one of the world's leading providers of re/insurance and risk transfer solutions. This means we're backed by Swiss Re's capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re's vision to make the world more resilient.
During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
Keywords:
Reference Code: 130752
