Customer Experience Manager

1 week ago

London, Greater London, United Kingdom Currys Full time
Job Summary:

The CRM Executive will play a pivotal role in driving the strategy for the Onboarding programme, while also contributing to the wider CRM lifecycle initiatives. This position will be responsible for delivering highly personalized and engaging customer journeys, working closely with the CRM Manager to ensure seamless execution.

Key Responsibilities:
  • Programme Development: Support the planning and development of CRM campaigns, ensuring timely delivery and effective performance measurement.
  • Strategy Implementation: Collaborate with the CRM Manager to implement the CRM Onboarding strategy, including the delivery of test and learn opportunities and regular updates to key stakeholders.
  • Campaign Management: Take ownership of the end-to-end campaign management of fulfilment campaigns, including strategy, creative, and data-driven briefs.
  • Process Champion: Champion the CRM campaign delivery process, working closely with various team members to ensure projects are delivered on time and to the highest standard.
  • Reporting and Analysis: Oversee regular programme reporting and analysis to drive continuous optimisation of onboarding communications and meet campaign objectives.
Requirements:
  • Experience: 1-2 years' experience in end-to-end campaign management of triggered campaigns.
  • Skills: Strong cross-functional stakeholder management, numerate and analytical, with the ability to produce reports and derive valuable insights.
  • Personal Qualities: Pro-active, 'Can do' attitude, strong organisational skills, and excellent interpersonal skills.
Benefits:
  • Competitive Salary: A competitive salary package, including access to a discretionary company bonus scheme.
  • Benefits Package: A comprehensive benefits package, including life assurance, staff discounts, and hybrid working arrangements.

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