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Customer Experience Manager

2 months ago

London, Greater London, United Kingdom 3Search Full time £45,000 - £50,000
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at 3Search. As a key member of our organization, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention.

Key Responsibilities
  • Develop and manage detailed customer journey maps for all brands, markets, and channels.
  • Conduct qualitative and quantitative analysis using data and customer feedback to inform customer experience strategies.
  • Collaborate with cross-functional teams to optimize customer journeys across all touchpoints.
  • Design and implement customer experience projects that drive satisfaction and retention.
Requirements
  • Proven experience in customer experience or product management.
  • Strong analytical skills with proficiency in data visualization platforms.
  • Expertise in managing end-to-end customer journeys and UX/UI.
  • Experience with customer experience management and listening tools.
  • Strong project management skills in a fast-paced environment.
What We Offer
  • Competitive salary within a growing and respected industry leader.
  • Opportunity to work on high-impact projects that directly affect customer satisfaction.
  • Collaborative work environment with a focus on innovation.
  • Flexible working hours with the option for remote work.
  • Professional development opportunities within a rapidly expanding company.