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Community Support Specialist

2 months ago

Havant, Hampshire, United Kingdom Two Saints Full time
About the Role

We are seeking a dedicated and compassionate Community Support Worker to join our team at Two Saints. As a Community Support Worker, you will play a vital role in providing person-centered support to individuals who are homeless or at risk of homelessness.

Key Responsibilities
  • Manage a caseload of clients and work with them on a one-to-one basis to identify their needs and develop a client needs assessment.
  • Mediate and negotiate with existing housing providers to prevent homelessness.
  • Provide advice and support to individuals on housing, welfare benefits, rent deposits, and household goods.
  • Assist clients with the practicalities of moving to new accommodation, including contacting energy suppliers.
  • Help individuals develop practical skills in areas such as budgeting, shopping, cooking, housework, laundry, health, and hygiene.
  • Carry out drop-in surgeries at designated locations.
  • Liaise with colleges, training agencies, and employers to help individuals gain access to education, find work, or maintain their benefit entitlement.
Requirements
  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, and ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Interest and genuine concern for homelessness and related issues.
  • Knowledge of voluntary and statutory agencies.
  • Full driver's license and access to a vehicle is essential for this role.
About Us

Two Saints is a leading provider of support services for individuals who are homeless or at risk of homelessness. We offer a range of services, including safe, flexible, and reliable client-led housing and support, with a focus on reducing homelessness, improving health and wellbeing, and building on individual's skills and resilience to break the cycle of homelessness, poverty, and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth, and Southampton.

We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.