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Customer Service Operations Coordinator

3 months ago

Ilminster, United Kingdom Office Angels Full time
Exciting Career Opportunity

Join our esteemed client, a premier provider of equipment services in the UK, as they seek a dedicated and customer-focused Service Coordinator to enhance their operations.

Position:
Service Coordinator (ideal for those with experience as a Service Advisor, or in scheduling, construction, or engineering roles)

Employment Type:
Permanent

Compensation:
Up to £32,000 annually, depending on experience

Work Schedule:
Full Time, Monday to Friday, 8 AM - 5 PM

This dynamic position requires overseeing a team of site and field engineers for a prestigious client.

Key Responsibilities:
  • Manage a team of Field Engineers and Site Engineering Team Leaders.
  • Collaborate with the Aftersales Team to coordinate engineering tasks.
  • Communicate with customer site managers to schedule engineer visits for repairs, maintenance, and servicing.
  • Process orders with suppliers and partners within the network.
  • Work in conjunction with various departments to ensure seamless operations.
  • Prepare engineer jobs for invoicing.
  • Generate quotes for repairs and additional services.
  • Handle warranty claims.
  • Compile and analyze reports.
  • Assist with occasional out-of-hours customer calls on a rotational basis.
  • Perform any additional tasks as required to support business and customer needs.

Ideal Candidate Profile:
Essential Qualifications:
  • Experience in service coordination, customer service, or a related field.
  • Commitment to delivering exceptional service.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Detail-oriented with excellent organizational skills.
  • Customer-centric approach with a focus on service excellence.
Desirable Qualifications:
  • Familiarity with warranty processing and aftersales service management.

Benefits:
  • Up to 27 days of holiday (plus bank holidays) based on service length.
  • Death in service benefit of 2x basic salary for nominated recipients.
  • Healthcare cash plan covering dental treatments, prescriptions, and annual health checks.
  • Discounts on major retailers, holidays, and gym memberships through a benefits platform.
  • Employee Assistance Programme.
  • Continuous training and career advancement opportunities.
  • Cycle to work scheme.
  • Referral bonus for successful candidate recommendations.
  • Long Service Awards for 10, 20, and 30 years of service.
  • Life Event Day benefits for significant personal milestones.

If you are passionate about fostering relationships and providing outstanding service, this is an excellent opportunity to consider.

Next Steps: For more information, please apply online or contact our office for further details. Office Angels operates as an employment agency for permanent recruitment and as an employment business for temporary staffing solutions. Office Angels UK is an Equal Opportunities Employer.

By applying for this position, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement, outlining how we utilize your information, is available on our website.