Customer Service Ambassador

4 weeks ago


Ilminster, Somerset, United Kingdom National Trust Full time

About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Ambassador. As the public face of our properties, you will provide a warm and welcoming experience for our visitors, answering questions and ensuring everyone has an enjoyable and memorable visit.

Key Responsibilities

  • Deliver exceptional customer service, responding to queries and providing information about the property.
  • Work collaboratively with the Welcome Manager and team to ensure a seamless visitor experience.
  • Participate in key property events and social media promotion to enhance the visitor experience.
  • Contribute to the development of new initiatives and ideas to improve customer service.

What We Offer

As a Customer Service Ambassador, you will be part of a dynamic team that values diversity and inclusion. We offer a range of benefits, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme.

Requirements

  • Excellent customer service skills, with a focus on delivering a warm and welcoming experience.
  • Ability to work collaboratively as part of a team, with a flexible approach to working hours.
  • Strong communication and interpersonal skills, with the ability to adapt to changing situations.
  • Willingness to learn new skills and take on new challenges.

Why Join Us?

The National Trust is a unique and special place to work, with a strong commitment to diversity and inclusion. We offer a range of benefits and opportunities for professional development, as well as the chance to work in a beautiful and historic environment.



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