Customer Service Ambassador

3 weeks ago


Ilminster, Somerset, United Kingdom The National Trust Full time
Job Summary

As a key member of our team, you will provide exceptional customer service to our visitors, ensuring they have a memorable and enjoyable experience at Barrington Court. Your warm and friendly welcome will set the tone for a fantastic day out.

Key Responsibilities

• Deliver outstanding customer service, responding to queries and providing information about the property and its attractions.
• Work collaboratively with the Welcome Manager and other team members to create a welcoming and engaging environment.
• Participate in key property events and social media promotion to enhance the visitor experience.

What We Offer

The National Trust is committed to creating an inclusive culture where everyone feels valued and respected. As a member of our team, you will enjoy a range of benefits, including:
• A substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest, and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

About Us

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We believe in the importance of great customer service and are committed to creating an inclusive culture where everyone feels valued and respected.

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