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Transportation Coordinator

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
Job Title: Controller/Call Handler

We are seeking a skilled and organized individual to join our team as a Controller/Call Handler. This role is responsible for managing the dispatch and management of operational crews to ensure timely and efficient collection and delivery of patients between destinations.

Main Responsibilities:
  • Plan and coordinate daily and future bookings within the Cleric controlling system, ensuring accurate resourcing and communication with sub-contractors, taxi services, and volunteers.
  • Dispatch and manage operational crews to achieve contractual targets and ensure high-quality patient care.
  • Receive and respond to patient transport requests and queries in a professional and polite manner, ensuring compliance with relevant service procedures and standing orders.
  • Perform general clerical duties, including data input, completing forms and invoices, and maintaining accurate records.
  • Enhance the performance and quality of service offered to patients and customers by identifying areas for improvement and implementing solutions.
  • Liaise with other agencies, such as GPs, Nursing Homes, Hospital Clinics, and Wards, to ensure seamless patient flow and effective communication.
Requirements:
  • Effective communication and interpersonal skills, gained from experience in dealing with customers or members of the public.
  • Ability to work independently and problem-solve in a fast-paced environment.
  • Good organizational skills and attention to detail.
About Us:

EMED Group is a leading Patient Transport and Care Partner to the NHS, with a commitment to providing equal opportunities and an inclusive working culture. We are dedicated to developing transport services that improve the health and wellbeing of people across our local communities.