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Customer Service Advocate
2 months ago
Are you dedicated to providing exceptional service to clients?
Seeking a rewarding opportunity?
Do you strive to create positive impacts?
If this resonates with you, this role may be an ideal fit.
We are a charitable housing organization committed to delivering quality and affordable living solutions in the Northern region of England. With a portfolio exceeding 5,000 residences, we currently support over 7,000 clients across various areas.
Your Role
In this position, you will be responsible for:
- Providing outstanding customer service through various communication channels.
- Addressing inquiries at the initial point of contact with a focus on solutions.
- Assisting with tenancy matters including move-ins, move-outs, choice-based lettings, leasehold inquiries, and anti-social behavior issues.
- Managing repairs, complaints, customer assistance, and general administrative tasks.
- Handling rent payments, arrears, and financial advice.
- Enhancing the use of technology and systems, contributing to service evaluations, and identifying opportunities for efficiency and improvement.
- Keeping accurate records of all client interactions, inquiries, and actions within our housing management system.
About Our Team
Understanding the team you will collaborate with is essential, and we value the importance of teamwork in achieving our mission.
