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Technical Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Stratospherec Limited Full time £25,000

Job Title: 1st Line Support Technician

We are seeking a highly motivated and customer-focused individual to join our expanding helpdesk team as a 1st Line Support Technician at Stratospherec Limited.

About the Role:

As a 1st Line Support Technician, you will be the primary point of contact for clients, handling general queries and technical issues related to our web application and CRM/Case management system.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, or other communication channels.
  • Escalate complex issues to 2nd or 3rd Line Support teams as necessary.
  • Perform basic account management tasks, such as registering/cancelling software licenses, adjusting user settings, and providing basic training to clients.
  • Assist with the onboarding of new clients and supporting the launch of new services.

Requirements:

  • Previous experience in a helpdesk or customer service role.
  • Strong communication skills, with excellent spoken and written English.
  • An A-Level (or equivalent/higher qualification) in a technology-related subject, such as ICT, Computing, or Computer Science.
  • A solid understanding of software fundamentals and a desire to learn more.
  • An ability to thrive in a fast-paced environment while delivering excellent customer service.

What We Offer:

  • A competitive salary of up to £25,000.
  • A clear path for career progression within a forward-thinking company.
  • A supportive team culture in a growing fintech company with a strong industry presence.

About Stratospherec Limited:

We are a rapidly growing Financial Technology company based in the UK, specializing in providing a web application and CRM/Case management system for the property sector.

Why Join Us:

This is a unique opportunity to join a growing company where you can really make your mark. If you're a tech-savvy, motivated individual looking for a career in IT support, we'd love to discuss this role with you further.