Sales Administrator

2 days ago


Thetford, Norfolk, United Kingdom Serve Talent Full time
About the Role

We are seeking an experienced and organized After Sales Administrator to join our team at Serve Talent. As a key member of our operations team, you will play a crucial role in supporting our engineers and sales team in delivering exceptional customer service.

Key ResponsibilitiesSales
  • Log and manage customer inquiries on our AX system, ensuring timely acknowledgement and follow-up.
  • Issue quotations for spare parts, repeat bundles, and site services, including requesting quotes from vendors.
  • Process customer purchase orders for all spare parts, repeat bundles, and site services.
  • Create bills of materials (BOMs) for spare parts, route cards, and works orders.
  • Prepare handover emails for repeat bundles to the UK Project Department.
  • Follow up on quotations and convert them into orders as needed.
  • Provide administrative support to the After Sales Department, including issuing repair and modification quotations.
  • Create and issue SPIRS for document control and client use.
  • Update the Open Orders document to ensure monthly output targets are met.
Site Services
  • Arrange travel for site engineers, including liaising with the Singapore Travel Agency and booking hotels.
  • Issue preliminary and final job packs for site engineers.
  • Complete site invoicing upon the return of site engineers.
General
  • Cover for department staff when needed.
  • Answer phone calls, direct them appropriately, and take messages.
Benefits
  • Company pension scheme.
  • Early finish on Fridays.
  • Cycle to work scheme.
  • On-site parking.
  • Sick pay.
  • Complimentary tea, coffee, milk, and fresh fruit.
Schedule

Monday to Friday.

Salary

£22,000 to £24,000 per annum.


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