Sales Support Specialist

23 hours ago


Thetford, Norfolk, United Kingdom Serve Talent Full time
About the Role

We are seeking an experienced and organized individual to join our After Sales team as an Administrator. As a key member of the team, you will be responsible for providing administrative support to our engineers and sales team, ensuring seamless communication and efficient processing of sales and site services.

Key ResponsibilitiesSales
  • Log and respond to client inquiries on our AX system
  • Issue quotations for spares and repeat bundles, including requesting quotes from vendors
  • Process client purchase orders for spares, repeat bundles, and site services
  • Create bills of materials (BOMs) for spare parts, route cards, and works orders
  • Prepare handover emails for repeat bundles to the UK Project Department
  • Follow up on quotations and convert them into orders
  • Provide administrative support to the After Sales Department
  • Issue repair and modification quotations
  • Create and issue SPIRS for document control and client use
  • Update open orders documents to ensure monthly targets are met
Site Services
  • Arrange travel for site engineers, including liaising with the Singapore Travel Agency and booking hotels
  • Issue preliminary and final job packs for site engineers
  • Complete site invoicing upon return of site engineers
General
  • Cover for department staff when required
  • Answer phone calls, direct them appropriately, and take messages
Benefits
  • Company pension scheme
  • Early finish on Fridays
  • Cycle to work scheme
  • On-site parking
  • Sick pay
  • Complimentary tea, coffee, milk, and fresh fruit
Working Hours

Monday to Friday, with a competitive salary of £22,000 to £24,000



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