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IT Support Specialist

2 months ago


Thetford, Norfolk, United Kingdom Multimatic Inc. Full time

Become a Key Player as an IT Support Specialist

At Multimatic Inc., we pride ourselves on being a leading provider of engineering and product development services for various automotive sectors, including motorsports and original equipment manufacturers (OEMs). Our team is dedicated to innovation and excellence, ensuring that we deliver top-tier solutions to our clients.

We are currently seeking a motivated IT Support Specialist to join our energetic IT team. In this role, you will be responsible for delivering high-quality IT assistance in line with our corporate IT objectives.

Key Responsibilities:

  • Technical Assistance: Diagnose and resolve desktop and server-related issues, address hardware and software incidents, and provide support for various applications.
  • Incident Management: Manage multiple ongoing cases and projects, ensuring efficient and timely resolutions.
  • On-Site Support: Offer outstanding support across various locations, responding swiftly to technical inquiries.
  • Network Security: Maintain security protocols, oversee hardware replacements, and manage data access permissions.
  • Process Enhancement: Actively participate in refining policies and procedures, demonstrating a commitment to continuous improvement.
  • Compliance Awareness: Stay informed about safety regulations to promote a secure workplace.
  • Team Collaboration: Engage in knowledge sharing and contribute to the overall performance of the team.

Qualifications:

  • Demonstrated experience in IT support, including proficiency with Microsoft Server, Windows operating systems, Microsoft 365, Active Directory, Exchange Admin Center, VMWare vSphere, and network security.
  • Familiarity with networking protocols, IP troubleshooting, and experience with telephone systems and print management.
  • Excellent problem-solving skills, ability to prioritize tasks, strong communication skills, and a customer-focused mindset.
  • A willingness to learn and adapt to new technologies, capable of working independently as well as collaboratively.
  • A valid driving license is required.