Freight Forwarding Coordinator

1 week ago

Egham, Surrey, United Kingdom WTA Group Full time
Job Description

**About WTA Group**

We are a leading international logistics company, dedicated to supporting businesses of all sizes and industries with their growth strategies through effective logistics solutions. Our expertise spans the importing of materials and exporting of products internationally.

**Our History**

With over 100 years of experience, we have built a reputation for exceptional customer service across the globe. Our long-standing relationships with clients and employees are a testament to our commitment to people-centric business practices.

**Key Responsibilities**

**Operations**

  • Deliver all import and export requirements for assigned clients and overseas agents, ensuring seamless logistics operations.
  • Resolve and communicate discrepancies or delays to clients and overseas partners in a professional and timely manner.
  • Negotiate with suppliers to secure the best service and pricing for clients.

**Customer Service**

  • Provide exceptional customer communication at all times, ensuring a high level of customer satisfaction.
  • Collaborate with other departments to achieve key performance indicators (KPIs).
  • Maintain client and department standard operating procedures (SOPs).
  • Identify and report development opportunities to enhance business growth.
  • Manage credit limits and ensure timely receipt of duty and VAT payments.

**Administration**

  • Create Cargowise shipments and manage order management and tracking information.
  • Complete sales and purchase e-billing, as well as job costing and profit details for each job.
  • Upload commercial documents to eDocs/Cargowise and process deferment account records.
  • Load Non-Conformance Exceptions to Cargowise where applicable.

**Compliance**

  • Ensure compliance with all customs requirements and stay up-to-date with changing laws and regulations.
  • Represent the company's best interests at all times, adhering to company values and maintaining a positive work environment.

**Location**

This role can be based onsite or in a hybrid arrangement, with a minimum of 3 days spent at our Egham office.

**Requirements**

  • At least 2 years of experience in an airfreight operations role within the freight forwarding or logistics industry.
  • Strong teamwork and communication skills.
  • Attention to detail and ability to work with pride and professionalism.
  • Excellent customer service skills and knowledge of import and export airfreight regulations.
  • Customs knowledge is mandatory, with working hazardous knowledge being desirable.
  • Experience with CargoWise is also desirable.

**Company Benefits**

  • Company profit-sharing bonus.
  • Pension contribution.
  • Life assurance.
  • Income Protection insurance.
  • Full training pathway.
  • Employee Assistance Program.

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