Clinical Service Unit Manager
2 months ago
We are seeking an experienced and highly motivated individual to join our team as a General Manager for the Clinical Service Unit at Leeds Teaching Hospitals NHS Trust.
Key Responsibilities- Manage the performance of the unit, providing regular reports to the Chief Nurse/Deputy Chief Executive
- Management of delegated pay and non-pay budgets and maintaining financial balance
- Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received
- Leads the development of business cases whether for changes to service, new equipment or new posts
- Line management of designated unit staff, for example Business/Patient Service Manager(s)
- Ensure regular and effective appraisal and personal development planning for staff who work in the unit
- Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions
- Ensures the involvement of patients, staff and other stakeholders in service planning and development including communicating major change to staff and other stakeholders
- Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit
- Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders
- Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process
- In partnership with the Clinical Director and Head of Nursing (or equivalent) responsible for ensuring that conduct, poor performance/capability and grievance issues are addressed within the unit in line with Trust policy
- Responsible for co-ordinating and maintaining the unit risk register and agreeing actions plans to manage risks
- Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented and monitored to ensure learning within the unit and wider Trust
- Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved and recorded in line with policy
- Works jointly with Clinical Director, Head of Nursing (or equivalent) and other clinical staff to ensure there is a clinical audit programme in place
- Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit
- Identifies and leads projects to modernise and improve service delivery and patient access
- Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX
- Lead specific project work as directed by the Chief Nurse/Deputy Chief Executive and support others within the unit in this process
- Deputise for the Chief Nurse/Deputy Chief Executive as directed
- Contribute to Trust-wide policy and/or policy development as delegated by the Chief Nurse/Deputy Chief Executive
- Experience of successful operational management at a middle/senior management level
- Budgetary management
- Demonstrates ability to develop and utilise effective professional networks
- Operational and business planning and implementation and options appraisal
- Management of staff from a range of professional and occupational backgrounds
- Excellent change management skills including service reconfiguration
- Ability to lead service redesign projects
- Proven track record in the development and delivery of business plans and business development cases
- Ability to anticipate problems, appraise risks and make effective decisions Analytical skills, literacy and numeracy
- Personal commitment, enthusiasm and professional drive to lead and innovate
- Able to communicate in a highly complex service relating information to senior managers and external customers
- Ability to lead highly complex multidisciplinary teams based on different sites across the organisation
- Manage clinical and business risks developing action plans to improve performance
- Able to develop and deliver business plans and cases
- Educated to degree level or equivalent professional qualification
- Continuing professional development
- Knowledge of workforce planning principles and practice Sound understanding of the NHS plan and modernisation agenda
- Comprehensive knowledge and practical understanding of financial and commissioning frameworks. Understanding of PBR and its impact
- Capacity planning, managing waiting lists and developing business cases
- Knowledge of performance management principles and practice
- Strong negotiation and influencing skills
- Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
- Working well under pressure of time and resources
- Fair, honest and consistent in approach
- Self management, demonstrating resilience
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