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Clinical Service Unit Manager
1 month ago
Job Summary
The post holder will be responsible for the overall delivery of clinical services, quality, financial, and other targets as determined by the Executive Directors. In partnership with the Clinical Director, the post holder will be responsible for business, workforce, and financial planning within the unit and will work closely with other managers and clinicians to support Trust-wide objectives.
Main Duties of the Job
In partnership with the Clinical Director, responsible for the management of identified clinical and/or related services within a unit.
Manage the performance of the unit against key targets and measures.
Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high-quality services.
Responsible for relevant capital programmes and associated budgets.
Ensuring Staff, Patient & Public involvement in service development.
Developing and sustaining capacity and capability in the unit.
Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision.
Engaging on behalf of the unit with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working.
Ensure business continuity and risk management arrangements are in place in the unit.
About Us
The Chapel Allerton Hospital Clinical Service Unit (CSU) at Leeds Teaching Hospitals NHS Trust is looking to appoint an experienced and highly motivated individual to the post of General Manager 8C.
The CSU is composed of elective orthopaedics, dermatology, rheumatology, complex neurorehabilitation, and stroke rehabilitation specialties. Chapel Allerton is a GIRFT accredited Surgical Elective Hub, as well as the complex knee arthroplasty revision centre for the region and is supported by dedicated elective surgical wards and an enhanced care unit on the Chapel Allerton site. Leeds Teaching Hospitals has also been granted regional hub status for elbow arthroplasty surgery.
The dermatology service is one of the largest in the North of England and has fully embedded tele-dermatology to support the delivery of the routine and skin cancer pathway for our Leeds patients. We support a wide range of research and innovative development opportunities across the service.
Job Responsibilities
CORE BEHAVIOURS AND SKILLS
Strong, inclusive leadership style, team building.
Ability to work under significant pressure and to demanding timescales.
Maintain systems for keeping abreast of changes in the NHS.
Commitment to team working with the ability to take personal responsibility for difficult decision making.
Ability to deliver service redesign projects.
Ability to monitor, maintain, and improve service delivery.
Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust; proven track record in the development and delivery of business plans and business development cases.
CORE KNOWLEDGE AND UNDERSTANDING
Comprehensive knowledge of NHS Improvement Plan and timescales for delivery.
Sound knowledge and understanding of developing and presenting effective business cases.
Understanding of Standing Orders, Standing Financial Instructions, and Clinical Governance arrangements.
Capital and Corporate Planning procedures.
Understanding of relevant National Service Frameworks, NICE guidance, and other governance initiatives and how they impact on services in the unit.
Understanding of key Policies and Procedures HR/Risk Management/Clinical Governance.
Commissioning, contracting, and service agreements to include payment by results.
Understanding of management and operational arrangements in the Trust and wider health community Clinical Commissioning Groups (CCGs), National Commissioning Board (NCB), and the Independent Sector.
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
In partnership with the Clinical Director, manage the performance of the unit, providing regular reports to the Chief Nurse/Deputy Chief Executive.
Management of delegated pay and non-pay budgets and maintaining financial balance.
Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.
Leads the development of business cases whether for changes to service, new equipment, or new posts.
Line management of designated unit staff, for example, Business/Patient Service Manager(s).
Ensure regular and effective appraisal and personal development planning for staff who work in the unit.
Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions.
Ensures the involvement of patients, staff, and other stakeholders in service planning and development, including communicating major change to staff and other stakeholders.
Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit.
Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders.
Develop management capability within the team, providing supervision, coaching, and mentorship to others and supporting managers in this process.
In partnership with the Clinical Director and Head of Nursing (or equivalent), responsible for ensuring that conduct, poor performance/capability, and grievance issues are addressed within the unit in line with Trust policy.
Responsible for co-ordinating and maintaining the unit risk register and agreeing action plans to manage risks.
Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented, and monitored to ensure learning within the unit and wider Trust.
Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved, and recorded in line with policy.
Works jointly with Clinical Director, Head of Nursing (or equivalent), and other clinical staff to ensure there is a clinical audit programme in place. Identify areas of practice that are to be subject to clinical audit in conjunction with the Clinical Director and Head of Nursing (or equivalent) and delegate appropriate resources to undertake this work.
Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit.
Identifies and leads projects to modernise and improve service delivery and patient access. Ensure service is managed and supports the most effective patient pathways working with other services to secure a whole systems approach to patient care.
Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX.
Lead specific project work as directed by the Chief Nurse/Deputy Chief Executive and support others within the unit in this process.
Deputise for the Chief Nurse/Deputy Chief Executive as directed.
Contribute to Trust-wide policy and/or policy development as delegated by the Chief Nurse/Deputy Chief Executive.
