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BILINGUAL CUSTOMER SUPPORT SPECIALIST

2 months ago

Watford, Hertfordshire, United Kingdom Adecco Full time £28,000 - £30,000

Position Title:
Bilingual Customer Support Specialist (Spanish, Italian, Polish, or French)

Employment Details:
Full Time / Permanent, 40 hours per week, Monday to Friday

Our organization is a forward-thinking and progressive entity recognized for delivering exceptional customer support. We are committed to providing outstanding assistance to our clients and take pride in our dedication to quality service. Join our team and be part of a company that emphasizes collaboration and encourages personal development.

Attractive salary and incentive structure
Comprehensive benefits package
Career advancement and professional development opportunities
Flexible working arrangements including remote options

Regular social gatherings and team-building initiativesResponsibilities:


As a Bilingual Customer Support Specialist, your primary responsibility will be to deliver high-quality service and assistance to customers throughout the order management lifecycle.

Addressing customer inquiries promptly and effectively through phone and email communication
Processing customer orders, from entry to invoicing, and generating quotations and pre-payment documents
Resolving inquiries, complaints, and issues related to customer orders and deliveries
Monitoring and managing multiple systems and ticket queues throughout the workday
Establishing and nurturing strong relationships with customers and internal teams
Providing support and assistance to other members of the customer service team as required

Essential Skills, Qualifications, and Experience:

Demonstrated experience in customer service or logistics
Excellent verbal and written communication skills in English and at least one additional language (Spanish, Italian, Polish, or French)
Proficiency in PC applications, including Outlook, Salesforce, Excel, and Word
Familiarity with SAP
Understanding of order-to-cash processes

Salesforce and Excel experience preferred

SAP knowledge (desirable)

Application Process:


If you are enthusiastic about delivering exceptional customer service, excel in a dynamic environment, and wish to be part of a collaborative team, we encourage you to reach out to us.

Please submit your CV detailing your relevant experience and language proficiency.

Adecco is a disability-confident employer.

We prioritize an inclusive and accessible recruitment process to support candidates from all backgrounds and abilities in applying.

Adecco is dedicated to fostering a supportive environment for you to explore the next steps in your career.

If you require reasonable adjustments at any stage, please inform us, and we will be glad to assist you.

Our Candidate Privacy Information Statement, which explains how we will utilize your information, is available on our website.