Retail Operations Manager Trainee

3 weeks ago

Lichfield, Staffordshire, United Kingdom Goodwill of Central and Northern Arizona Full time

Overview: The Retail Store Manager in Training plays a crucial role in overseeing retail operations at a designated location for Goodwill of Central and Northern Arizona (GCNA). This position is integral to supporting the mission of reducing unemployment through effective store management and community engagement.

Key Responsibilities:

  • Formulates and implements a comprehensive retail operations strategy to meet financial and production targets on a daily, monthly, quarterly, and annual basis.
  • Collaborates with the Retail District Manager to devise and execute plans aimed at increasing donations.
  • Regularly assesses product inventory levels to ensure alignment with sales goals and operational budgets.
  • Manages payroll and operational expenses to adhere to budgetary constraints.
  • Ensures that all team members provide exceptional service to both donors and customers.
  • Maintains store cleanliness and organization, ensuring alignment with the Goodwill brand standards.
  • Engages with local businesses and organizations to advocate for the Goodwill mission.
  • Maintains consistent in-person attendance and serves as a representative of Goodwill within the community.
  • Flexibly adapts to business needs by transferring between store locations as required.
  • Ensures comprehensive training and development for all team members to fulfill their roles effectively.
  • Oversees the Donation Attendants to guarantee excellent service in processing donations.
  • Supervises the Production Team to ensure products are processed, priced, and displayed according to company standards.
  • Under the guidance of the Retail District Manager, collaborates with other stores to optimize donation allocation and team performance.
  • Ensures compliance with company standards and procedures among all team members.
  • Possesses reliable transportation for daily responsibilities, including bank deposits and inter-store support.
  • Partners with various support departments (Asset Protection, Human Resources, Safety, Finance, etc.) to achieve business objectives and ensure adherence to policies and regulations.
  • Fosters a high-performing team environment through effective performance management, including coaching and development.
  • Assists the Assistant Store Manager in managing the performance of Retail Store Associates.
  • Contributes to company culture initiatives and change management processes.
  • Embodies Goodwill's Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Performs additional related duties as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Two years of experience in Retail Management, preferably in a thrift environment.
  • One year of customer service experience.
  • Proficient in Microsoft Office Suite.
  • Valid driver's license with a clean driving record.
  • Ability to pass background checks and drug screenings as required.
  • Proficient in reading and speaking English.

Benefits: Eligible candidates will receive a comprehensive Total Rewards package, including medical plans, health reimbursement accounts, dental and vision plans, 401K participation, life insurance, employee assistance programs, paid time off, and paid holidays, among other benefits.

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