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Senior IT Support Specialist
2 months ago
Time Appointments is working with a successful IT Support Service Business to recruit an experienced 2nd-3rd Line IT Engineer. This is an excellent opportunity for someone looking to advance their career in the industry.
Key Responsibilities:- Monitoring real-time alerts for hardware, software, and security issues, and using central monitor software to proactively predict and prevent issues.
- Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications.
- Completing system checks that include hardware, performance, configuration, asset inventory, and database backups.
- Conducting the planning, testing, installation, and rollout of system updates.
- Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues.
- Providing timely and accurate remote telephone and remote system responses to site-based technical issues.
- Maintaining accurate and timely records of all technical issues in the company fault recording system.
- Minimum 3 years' 2nd/3rd Line IT, Server Support experience, providing industry-leading technical support and customer service.
- Strong analytical skills, enquiring, and investigative mind.
- Excellent knowledge with Microsoft OS, including Microsoft Active Directory, DNS, and Group Policy Management.
- Strong knowledge with Microsoft Windows Servers.
- Strong knowledge with LAN/WAN/Firewall networking.
- Customer-focused with the ability to communicate technical subject matters to non-technical end-users or technically capable engineers.
- Good time management skills; able to meet project deadlines.
- Ability to write clear, well-structured reports and instructions.
- 25 days holiday plus bank holidays.
- 5% commission on the profit on anything sold.
- Regular social events.
- FREE lunch on a Friday.
- Contribution to your mobile phone bill (subject to eligibility).
