Customer Success Manager

5 days ago

Bristol, Bristol, United Kingdom playced Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Executive to join our team at Placed. As a key member of our business, you will be responsible for managing new client relationships and continuing to build strong, long-term partnerships.

Key Responsibilities
  • Manage the onboarding process for new clients, ensuring a seamless transition and setting the stage for a successful partnership.
  • Continuously assess client needs and develop strategies to meet those needs, driving growth and retention.
  • Collaborate with internal stakeholders to identify opportunities for upselling and cross-selling, resulting in increased revenue and customer satisfaction.
  • Develop and maintain strong relationships with clients, fostering trust and loyalty through exceptional communication and service.
  • Stay up-to-date on industry trends and competitor activity, applying this knowledge to drive business growth and stay ahead of the competition.
Requirements
  • Proven experience in a customer-facing role, preferably in the property or real estate industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong business acumen, with a deep understanding of the property and real estate industries.
What We Offer
  • A competitive salary of up to £32,000 per annum.
  • A hybrid working arrangement, offering flexibility and work-life balance.
  • Opportunities for career growth and professional development, with a focus on speed and progression.
  • A comprehensive benefits package, including free parking and an annual training budget.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.

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