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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Playced, a leading PropTech company. As a key member of our team, you will be responsible for managing the onboarding process of new clients, ensuring seamless integration with our platform, and building long-term relationships with our customers.
The ideal candidate will have experience in managing the conveyancing/sales process within property, mortgages, or similar industries. You will be responsible for:
- Managing the onboarding process of new clients, including contract completion and document management.
- Ensuring timely communication with clients regarding platform updates and changes.
- Continuing to build and maintain strong relationships with our clients, identifying opportunities to offer additional products or services.
- Collaborating with our sales team to drive business growth and customer satisfaction.
To succeed in this role, you will need:
- Previous experience in estate agency, real estate, mortgages, or legal industries.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
As a Customer Success Manager at Playced, you can expect:
⭐ A competitive basic salary of £32,000 per annum.
⭐ A hybrid working opportunity after probation, allowing you to balance work and personal life.
⭐ Opportunities for career progression and professional development.
⭐ A comprehensive benefits package, including annual training budget, gym flex scheme, and excellent pension contributions.
We are committed to providing a supportive and inclusive work environment, where you can thrive and grow with our company.
