Community Outreach Coordinator

1 week ago


Guildford, Surrey, United Kingdom Riverside Full time
About the Role

Riverside is seeking a highly skilled and compassionate Support Specialist to join our team. As a Support Specialist, you will play a vital role in providing exceptional support to our customers, helping them to overcome challenges and achieve their goals.

Key Responsibilities
  • Provide personalized support to customers, addressing their unique needs and circumstances.
  • Work collaboratively with colleagues to deliver a comprehensive support service, ensuring seamless communication and coordination.
  • Develop and maintain relationships with local services and stakeholders, facilitating access to community resources and services.
  • Conduct regular reviews and assessments to ensure customers receive the most effective support, making adjustments as needed.
  • Record and update customer information accurately, maintaining confidentiality and adhering to data protection policies.
Requirements
  • Recent experience in support work, risk management, and caseload management, with a focus on vulnerable and diverse customer groups.
  • Proven ability to work in challenging environments, prioritizing tasks and achieving results.
  • Excellent communication and interpersonal skills, with a strong emphasis on building effective relationships with customers and stakeholders.
  • Knowledge of working with vulnerable adults, utilizing specialist knowledge to inform support planning and delivery.
  • Ability to work as part of a team, demonstrating a caring, empathetic, and supportive attitude.
What We Offer
  • A competitive salary and generous pension scheme.
  • 28 days of annual leave, plus bank holidays.
  • Flexible working options, including remote work arrangements.
  • Ongoing training and development opportunities, ensuring you stay up-to-date with best practices and industry developments.


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