Outreach Support Specialist

4 weeks ago

Maidstone, Kent, United Kingdom Change Grow Live Full time

Position Overview

Do you believe in the power of compassion?

At Change Grow Live, we are committed to making a meaningful difference in the lives of those we serve. Our mission is to create a nurturing and secure environment that respects each individual while working together to determine the most effective treatment and care strategies. Our guiding principles - 'Be open, be compassionate, and be bold' - inspire us daily as we assist individuals in transforming their lives and fully engaging with their potential.

We are currently looking for three dedicated Outreach Support Specialists to enhance our teams in various locations. The successful candidates will provide exceptional services to groups that typically face barriers in accessing our support, utilizing the Making Every Contact Count (MECC) methodology.

This role will encompass proactive outreach and engagement efforts to facilitate access to treatment services for both current and prospective service users.

Locations: Various areas within the community.

Working Hours: Full-time, 37.5 hours per week

Salary: £27,449 - £31,529 annually, based on experience

Employment Type: Full-time

Key Responsibilities

Role Responsibilities:

As a vital member of our outreach team, your responsibilities will include:
  • Delivering outreach services focused on substance misuse to key locations and target groups, promoting harm reduction and facilitating swift access to treatment for those seeking assistance.
  • Collaborating closely with Accident & Emergency departments and other healthcare teams to create effective discharge pathways for frequent hospital attendees.
  • Establishing connections with specialized acute services and providing in-reach support to hospital wards.
  • Emphasizing early intervention and assertive engagement for individuals identified as needing additional support.
  • Working in partnership with various agencies, including GPs, social workers, and community mental health teams, while actively participating in community safety and vulnerability forums.
  • Ensuring case files reflect high-quality interventions, MECC principles, SMART goals, and clear outcome data.
  • Offering drop-in clinics at community venues.
  • Conducting comprehensive risk assessments and developing thorough health and safety management plans.

Candidate Profile:

To excel in this position, we seek individuals who possess:

  • Experience working within multidisciplinary teams and outreach settings.
  • The ability to work independently and maintain composure under pressure.
  • Proven expertise in client assessment, case management, and care coordination.
  • Experience in conducting dynamic risk assessments and formulating robust health and safety plans.
  • Emotional resilience and the capacity to apply diplomatic and practical approaches to managing priorities and challenging situations.

Benefits Offered:

  • Continuous professional development and training opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to contribute to an organization dedicated to enhancing lives.
  • 25 days of annual leave (+ bank holidays), increasing by one day for each year of service up to five years.
  • Paid 'Wellness' hour each week, along with access to a 'Wellness' hub and Employee Assistance Program.
  • Contributory pension scheme.
  • Various benefits, including discounts for shopping, cinema, holidays, etc.
  • Opportunities for training, career development, and progression.
  • A referral program for friends.

If this aligns with your values and you are enthusiastic about embarking on a rewarding journey with Change Grow Live, we would be eager to connect with you.

Please ensure that your application form and supporting statement reflect the details outlined in this job description, as this will help us understand how your skills and experiences align with the role's requirements.

Important Note: This position is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. We believe that a diverse workforce enhances our organization. We actively encourage applications from individuals of all backgrounds to ensure we provide the best possible experience for those who use our services and create a great workplace at Change Grow Live.

The safety of vulnerable individuals is our utmost priority. We will support you in your role to ensure you are equipped to uphold the highest standards of safety for those who use our services and those around them.

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