Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and empathetic Customer Service Advisor to join our Responsible Gambling team. As a key member of our specialist team, you will play a vital role in supporting customers who may be at risk of, or experiencing, harms associated with gambling.
Key Responsibilities:
- Provide exceptional support to customers who demonstrate signs of problematic gambling.
- Utilize internal tools to assist and take ownership of customer enquiries.
- Liaise with internal departments to ensure seamless customer service.
- Escalate queries where necessary and promote safer gambling practices.
- Aware of policies, procedures, and licensing requirements to ensure compliance.
- Apply self-exclusions to customers' accounts and deal with responsible gambling queries and complaints.
What We Offer:
We offer a competitive starting salary, a generous bonus scheme, long service recognition, and a wide range of other benefits. This role is eligible for inclusion in our hybrid working policy, allowing you to work up to three days from home.
Requirements:
- Exceptional listening and communication skills.
- Motivation to put the customer first and provide exceptional service.
- Effective problem-solving skills and ability to multi-task.
- Passion for adhering to policies and procedures.
- Willingness to learn and develop skills.
Preferred Qualifications and Experience:
- Previous experience in a customer-facing role, preferably in a gambling or financial services environment.
- Knowledge of responsible gambling policies and procedures.
- Ability to work in a fast-paced environment and adapt to changing situations.
How to Apply:
By applying to bet365, you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy, which can be found at bet365careers.com/careers/documents/privacypolicy.pdf.
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