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Client Service Coordinator

1 month ago

Bristol, Bristol, United Kingdom GB035 Mercer (UK) Limited Full time

About the Role:

We are seeking a highly skilled Client Service Administrator to join our team in Bristol. This role will be responsible for providing exceptional analytical and consulting support to our consulting teams and clients, ensuring timely delivery in line with our target operating model.

Key Responsibilities:

  • Deliver high-quality analytical and consulting support to consulting teams and clients.
  • Provide technical support to clients and colleagues.
  • Communicate effectively with clients, colleagues, and providers.
  • Accurately and timely complete and maintain our systems to achieve set targets.
  • Proactively manage own workload and prioritize tasks effectively.
  • Partner with internal and external stakeholders to achieve best service for clients.
  • Deal with client and member queries, both verbal and written, with support as appropriate.
  • Ensure quality of own work through a right-first-time approach.
  • Champion continuous improvement within the team.
  • Develop and maintain appropriate technical and market knowledge.
  • Support revenue reporting activity as required.
  • Quality check colleagues' work to ensure accuracy.
  • Attend client meetings as necessary.
  • Manage client relationships to support retention and growth.
  • Provide training and technical referrals for colleagues.

Requirements:

  • Previous experience in Employee Benefits or Financial Services.
  • Strong background in Administration in a customer-focused role.
  • Excellent working knowledge of Microsoft Office suite.
  • Proven ability to work independently and as part of a team, establishing good rapport with clients and colleagues.
  • Excellent time management and planning/organisational skills, with the ability to work to deadlines.

About Us:

GB035 Mercer (UK) Limited is a leading provider of employee benefits and financial services. We are committed to delivering exceptional service to our clients and colleagues.