Client Service Coordinator
1 week ago
About the Role:
We are seeking a skilled Client Service Administrator to join our Bristol team at GB035 Mercer (UK) Limited. This role is responsible for providing exceptional analytical and consulting support to consulting teams and clients in a timely manner.
Key Responsibilities:
- Deliver superior analytical and consulting support to consulting teams and clients in a timely manner.
- Provide technical support to clients and colleagues.
- Have ongoing communication with clients, colleagues, and providers.
- Accurate and timely completion and maintenance of MMB's systems to achieve set targets.
- Ownership of delivery of tasks and proactively manage own workload.
- Partner with internal/external stakeholders to achieve best service for client.
- Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery.
- Ensure quality of own work through right first time approach.
- Champion continuous improvement within your team/location.
- Develop and maintain appropriate technical and market knowledge.
- Support revenue reporting activity as appropriate.
- Quality checking of colleagues work to ensure accuracy.
- Attend client meetings as required.
- Manage client relationships to support retention & growth.
- Training and technical referral for colleagues.
Requirements:
- Previous Employee Benefits or Financial Services based experience.
- Strong background in Administration in a customer focused role.
- Excellent working knowledge of Microsoft Office suite.
- Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues.
- Excellent time management and planning/organisational skills, ability to work to deadlines.
About Us:
GB035 Mercer (UK) Limited is a leading provider of employee benefits and financial services. We are committed to delivering exceptional service to our clients and colleagues.
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