Freedom of Information Officer

3 weeks ago

Cardiff, Cardiff, United Kingdom Pertemps SSDC - DDT Full time
About the Role

We are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team at Pertemps SSDC - DDT.

Key Responsibilities
  • Respond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, Freedom of Information Act (2000), and Environmental Information Regulations (2004).
  • Coordinate Responses: Liaise with and support technical leads across the organisation, ensuring clarity and compliance in responses to information requests.
  • Data Analysis and Presentation: Analyse large volumes of complex data, presenting it in a customer-focused manner, adhering to applicable legislation and relevant contracts/licenses.
  • Performance Management: Meet performance and standard targets, escalating any risks to the management team.
  • Support Team Members: Assist colleagues with complex casework, developing a specialist skill set and expertise.
  • Exemplary Customer Care: Promote and maintain the highest standards of customer service across all activities.
Requirements

To be successful in this role, you will need to have a strong understanding of relevant legislation and a proven track record of delivering high-quality customer service.

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