Freedom of Information Officer

3 weeks ago

Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full time
About the Role:

We are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team. In this role, you will be responsible for handling customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, Freedom of Information Act (2000), and Environmental Information Regulations (2004).

Key Responsibilities:

  • Respond to complex enquiries and provide accurate and timely responses to information requests.
  • Coordinate responses with technical leads across the organisation, ensuring clarity and compliance in responses to information requests.
  • Analyse large volumes of complex data, presenting it in a customer-focused manner, adhering to applicable legislation and relevant contracts/licenses.
  • Meet performance and standard targets, escalating any risks to the management team.
  • Support team members with complex casework, developing a specialist skill set and expertise.
  • Promote and maintain the highest standards of customer service across all activities.
  • Collaborate with the Customer Management Team, contributing to the role's development and helping the organisation become a leading provider of public sector customer service.
  • Provide input into the development of new systems and processes, fostering a culture of continuous improvement.

About You:

To be successful in this role, you will have:

  • Excellent communication skills, with the ability to communicate with both internal and external customers effectively and persuasively.
  • A working knowledge of relevant legislation and a strong understanding of the organisation's charging and data licensing policy.
  • Familiarity with principles for handling personal data and security policies, especially when dealing with financial information.
  • Experience in a multi-channel Customer Management Team and proficiency with Microsoft applications, including Customer Relationship Management (CRM) systems.
  • Ability to adapt to changing priorities and customer demands and work collaboratively to enhance customer service.

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