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Freedom of Information Officer

2 months ago

Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full time
About the Role

We are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team.

Key Responsibilities
  • Respond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, Freedom of Information Act (2000), and Environmental Information Regulations.
  • Coordinate Responses: Liaise with and support technical leads across the organisation, ensuring clarity and compliance in responses to information requests.
  • Data Analysis and Presentation: Analyse large volumes of complex data, presenting it in a customer-focused manner, adhering to applicable legislation and relevant contracts/licenses.
  • Performance Management: Meet performance and standard targets, escalating any risks to the management team.
  • Support Team Members: Assist colleagues with complex casework, developing a specialist skill set and expertise.
  • Exemplary Customer Care: Promote and maintain the highest standards of customer service across all activities.
  • Flexible Working: Collaborate with the Customer Management Team, contributing to the role's development and helping the organisation become a leading provider of public sector customer service.
  • Continuous Improvement: Provide input into the development of new systems and processes, fostering a culture of continuous improvement.
About You
  • Excellent Communication Skills: Ability to effectively and persuasively communicate with both internal and external customers.
  • Legislative Knowledge: Understanding of relevant legislation and a working knowledge of the organisation's charging and data licensing policy.
  • Data Handling Expertise: Familiarity with principles for handling personal data and security policies, especially when dealing with financial information.
  • Customer Management Experience: Experience in a multi-channel Customer Management Team and proficiency with Microsoft applications, including Customer Relationship Management (CRM) systems.
  • Adaptability: Ability to adapt to changing priorities and customer demands and work collaboratively to enhance customer service.