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Information Governance Specialist

4 weeks ago

Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full time

About the Role:

We are seeking a dedicated and experienced Freedom of Information Liaison Officer to join our dynamic Customer Management Team. In this role, you will:

  1. Respond to complex enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, the Freedom of Information Act (2000), and the Environmental Information Regulations.
  2. Coordinate responses by liaising with and supporting technical leads across the organisation, ensuring clarity and compliance in responses to information requests.
  3. Analyse large volumes of complex data, presenting it in a customer-focused manner, adhering to applicable legislation and relevant contracts/licenses.
  4. Meet performance and standard targets, escalating any risks to the management team.
  5. Support team members by assisting colleagues with complex casework, developing a specialist skill set and expertise.
  6. Promote and maintain the highest standards of customer service across all activities.
  7. Collaborate with the Customer Management Team, contributing to the role's development and helping the organisation become a leading provider of public sector customer service.
  8. Provide input into the development of new systems and processes, fostering a culture of continuous improvement.

About You:

To be successful in this role, you will have:

  1. Excellent communication skills, with the ability to effectively and persuasively communicate with both internal and external customers.
  2. A working knowledge of relevant legislation and the organisation's charging and data licensing policy.
  3. Familiarity with principles for handling personal data and security policies, especially when dealing with financial information.
  4. Experience in a multi-channel Customer Management Team and proficiency with Microsoft applications, including Customer Relationship Management (CRM) systems.
  5. The ability to adapt to changing priorities and customer demands, working collaboratively to enhance customer service.