Freedom of Information Officer
7 days ago
We are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team.
This role involves handling complex customer enquiries, ensuring compliance with relevant legislation, and providing high-quality customer service.
Key Responsibilities- Respond to customer enquiries through various channels, ensuring clarity and compliance in responses to information requests.
- Coordinate responses with technical leads across the organisation, ensuring accuracy and adherence to applicable legislation.
- Analyse large volumes of complex data, presenting it in a customer-focused manner, adhering to relevant contracts and licenses.
- Meet performance and standard targets, escalating any risks to the management team.
- Support team members with complex casework, developing a specialist skill set and expertise.
To be successful in this role, you will have:
- Excellent communication skills, with the ability to communicate effectively with both internal and external customers.
- A working knowledge of relevant legislation, including the Freedom of Information Act and Environmental Information Regulations.
- Experience in a multi-channel Customer Management Team, with proficiency in Microsoft applications, including Customer Relationship Management (CRM) systems.
- Adaptability and the ability to work collaboratively to enhance customer service.
Pertemps Managed Solutions is a leading provider of public sector customer service, and we are committed to delivering high-quality services to our clients.
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Freedom of Information Officer
5 days ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team.This role involves handling complex customer enquiries, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, Freedom of Information Act (2000), and Environmental...
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Freedom of Information Officer
5 days ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team.This role involves handling complex customer enquiries, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, Freedom of Information Act (2000), and Environmental...
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Freedom of Information Officer
2 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team at Pertemps Managed Solutions.Key ResponsibilitiesRespond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector...
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Freedom of Information Officer
3 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team at Pertemps Managed Solutions.Key ResponsibilitiesRespond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector...
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Freedom of Information Officer
2 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team.Key ResponsibilitiesRespond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, Freedom...
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Freedom of Information Officer
1 week ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team.Key ResponsibilitiesRespond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector Information Regulations, Freedom...
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Freedom of Information Officer
7 days ago
Cardiff, Cardiff, United Kingdom Pertemps SSDC - DDT Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team at Pertemps SSDC - DDT.Key ResponsibilitiesRespond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector...
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Freedom of Information Officer
7 days ago
Cardiff, Cardiff, United Kingdom Pertemps SSDC - DDT Full timeAbout the RoleWe are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team at Pertemps SSDC - DDT.Key ResponsibilitiesRespond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public Sector...
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Freedom of Information Officer
2 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the Role:We are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team at Pertemps Managed Solutions.In this role, you will:Respond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public...
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Freedom of Information Officer
2 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeAbout the Role:We are seeking a dedicated and experienced Freedom of Information Officer to join our clients dynamic Customer Management Team at Pertemps Managed Solutions.In this role, you will:Respond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public...
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Customer Information Manager
1 month ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timePosition: Freedom of Information OfficerLocation: Wales (various locations)Compensation: £16.10 per hour (Annual equivalent of £30,994) – 37 hours per week.Role Overview:We are looking for a committed and knowledgeable Freedom of Information Officer to become a vital part of our client's proactive Customer Management Team. In this position, your...
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Chief Information Officer
3 days ago
Cardiff, Cardiff, United Kingdom Franklin Fitch Full timeJob Title: Head of Information TechnologyFranklin Fitch is seeking a highly skilled and experienced Head of Information Technology to lead our IT team and drive the company's technology strategy forward.Key Responsibilities:Strategy Implementation: Develop and execute IT strategies that align with the company's objectives, ensuring timely and effective...
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Chief Information Officer
3 days ago
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Information Access Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeInformation Access SpecialistLocation: Wales (various locations)Pay rate: £16.10 p/hr (Annual equivalent of £30,994) – 37 hours a week.About the Role:We are looking for a committed and knowledgeable Information Access Specialist to become a part of our client's vibrant Customer Management Team. In this position, you will:Address Complex Queries: Manage...
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Information Access Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timeInformation Access SpecialistLocation: Wales (various locations)Pay rate: £16.10 p/hr (Annual equivalent of £30,994) – 37 hours a week.About the Role:We are looking for a committed and knowledgeable Information Access Specialist to become a part of our client's vibrant Customer Management Team. In this position, you will:Address Complex Queries: Manage...
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Public Information Specialist
4 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Managed Solutions Full timePublic Information Specialist Pertemps Managed Solutions is seeking a dedicated and experienced Public Information Specialist to join our dynamic Customer Management Team. In this role, you will: Respond to Complex Enquiries: Handle customer enquiries through various channels, ensuring compliance with relevant legislation, including the Re-use of Public...