Support Specialist

2 weeks ago


Kingston upon Hull, United Kingdom Edwards & Pearce Full time
Position Overview:

An experienced Support Specialist is sought for a temporary engagement. This role involves direct interactions with individuals affected by various circumstances.

The ideal candidate will have a background in support services, demonstrating strong listening skills, effective communication, and a compassionate approach when assisting individuals.


KEY RESPONSIBILITIES:

- Assist individuals who may be experiencing the effects of loss or are victims of various incidents.

- Conduct outreach to individuals referred to the service, primarily through various channels.

- Assess individual needs and collaborate to develop a tailored support plan.

- Maintain regular contact through in-person meetings, phone calls, and electronic communication.

- Ensure that the case management system is consistently updated.

- Provide relevant information to individuals seeking assistance.

- Collaborate with law enforcement and other external organizations.

- While this role allows for remote work, in-person meetings will be necessary.


CANDIDATE PROFILE:

The successful Support Specialist will possess empathy, compassion, and a professional demeanor, capable of navigating challenging and sensitive situations.

- Willingness to travel as required.

- A full enhanced background check is mandatory for this position.

- A valid UK driving license is essential.


ABOUT EDWARDS & PEARCE:

Edwards & Pearce operates as an employment agency for permanent placements and as an employment business for temporary staffing solutions. We are committed to equal opportunity employment practices.


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