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Community Support Officer

2 months ago

Exeter, Devon, United Kingdom Dorset Police Full time

Join Dorset Police as a Community Support Officer

Salary: Grade 4 - Starting at £24,921 with annual increments up to £27,351 per annum. Please note that this salary is based on a full-time commitment of 37 hours per week. For part-time roles, the salary will be adjusted accordingly.

Employment Type: Permanent

Work Arrangement: Static-Worker - This position requires presence at designated police premises, limiting remote work opportunities.

Weekly Hours: 37 hours per week, with flexibility for part-time applications considered based on operational needs.

Allowances: This role includes a Weekend Working payment.

About the Role:

As a Community Support Officer, you will play a vital role in assisting your community by facilitating communication with law enforcement. Your responsibilities will include:

  • Serving as the primary contact for reporting crimes and incidents through various channels.
  • Providing initial responses to a diverse range of inquiries from the public and partner organizations, offering guidance on legal matters and police procedures.
  • Accurately documenting and processing information received.
  • Engaging supportively with victims, witnesses, and the public, while escalating issues to appropriate police resources when necessary.

The Community Support Office operates Monday through Saturday.

Benefits of Joining Us:

  • Competitive salary with annual increments.
  • Weekend Working Allowance.
  • 25 days of annual leave, increasing to 30 days after five years of continuous service, plus bank holidays (pro-rata for part-time workers).
  • Sick pay, which varies based on length of service.
  • Participation in the local government pension scheme.
  • Comprehensive training and mentoring, including IT support.
  • Access to the Blue Light Card Scheme for discounts and services.
  • Group insurance scheme (via salary sacrifice).
  • Support networks, including a free Employee Assistance Programme for you and your immediate family.
  • Opportunities for Continuing Professional Development.
  • Making a positive impact in your community.

What We Seek in Candidates:

  • Demonstrated customer service orientation.
  • Strong communication skills, with experience in conflict resolution.
  • Ability to perform under challenging circumstances.
  • Effective teamwork capabilities.
  • Proficiency in Microsoft Outlook and Word, with the ability to navigate various IT systems.
  • A valid driving license, unless exempt due to disability.

Initial Training:

Successful candidates will be required to attend an initial induction course lasting approximately two weeks (37 hours each week), along with additional training as necessary. Overtime can be claimed for training hours beyond the standard schedule.

Flexibility in scheduling may be required during the training period.

For further details about the role, please refer to the attached role profile. If you have specific questions, please reach out to the hiring line managers.

Application Process:

To apply for this position, please complete the registration form on our application portal. Once registered, you will need to fill out an eligibility form before proceeding to the application form.

The selection process will involve shortlisting and interviews, with anonymized applications reviewed by a panel.

Successful candidates will be notified of their interview status via email, along with feedback on their application.

Pre-requisite checks will be conducted for candidates who progress through the selection stage, including vetting, references, and medical assessments.

Important Information:

The application system is active for a limited time, so please ensure you complete your application in one sitting.