Cabin Services Team Leader Night

11 hours ago

Longford, Telford and Wrekin, United Kingdom Abm Full time
Job Title: Cabin Services Team Leader Night

Location: London Heathrow Airport

Job Type: Full-time

Hours: 40 hours per week

Shift Pattern: 3 on 3 off, to 0600

Pay Rate: Competitive hourly rate

About Us: ABM is one of the world's largest providers of integrated facility services. We deliver essential services that improve the spaces and places that matter most.

Job Summary:

We are seeking a highly motivated and experienced Cabin Services Team Leader to join our team at London Heathrow Airport. As a Cabin Services Team Leader, you will be responsible for ensuring quality of cleaning standards are met within the time frame set per aircraft. You will be responsible for driving and operating high lift trucks (steps with cabin) and positioning on to aircraft air. You will also effectively act as second in command to the Cabin Appearance Manager and monitor aircrafts ensuring compliance with relevant processes.

Key Responsibilities:
  • Proactive management of cleaning teams on an individual and group basis
  • Ensure that the team maintains quality standards of cleaning and that security checks are carried out effectively on their assigned aircraft
  • Safely drive and operate aircraft steps and position onto aircraft
  • Set an example and deliver legendary service
  • Liaise with movement control to obtain daily work details and relevant paperwork
  • Attend briefings regarding key focus cleaning areas / specific requirements and effectively communicate the briefing to the team
  • Efficiently plan and allocate tasks fairly to team members
  • Update security check sheets in line with compliance
  • Accurately complete and return secure clean and vehicle defect documentation
  • Collaboratively work with allocations team, effectively communicating aircraft arrival time, delays, and secure cleaning turnaround times
  • Monitor the team to ensure all members are working to agreed standards and that they are comprehensively and effectively searching all required areas, using the correct equipment
  • Responsible for signing in and out equipment
  • Complete final walkthrough with the teams to rectify and prevent call backs
  • Effectively manage, coach and mentor aircraft cleaners to meet service level agreements
  • Responsible for ensuring absence management processes are effectively managed for cabin cleaners, with those absent effectively reported to Cabin Appearance Managers
  • Ensure staff, under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures
  • Ensure that the employees perform their jobs effectively
  • Ensure good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development, and retention
  • Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary
  • Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation)
Health & Safety Responsibilities:
  • Always follow Group and company policies and procedures
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
  • Use all work equipment and personal PPE properly and in accordance with training received
  • Report any issues or training needs to your Line manager and/or via your divisional incident reporting system
Requirements:
  • Previous experience as a driver, preferably with passenger transport
  • Previous Supervisory/Management experience
  • Strong communication skills
  • A general understanding of H&S legislation
  • Physically fit and able to handle manual tasks
  • Strong attention to detail and vehicle maintenance knowledge
  • Ability to work well in a team and independently
  • Flexible availability to work various shift patterns
  • Valid driving license
  • Computer literate
Benefits:
  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counseling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

About ABM: ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit https://www.abm.com/

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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