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Administration Assistant/Receptionist
2 months ago
Job Summary
This role is responsible for providing administrative support to the Dorset Clinical Commissioning Group. The successful candidate will be responsible for managing the front desk, responding to telephone calls, and providing excellent customer service to patients.
Main Responsibilities
- Manage the front desk and provide a welcoming environment for patients
- Respond to telephone calls and provide information to patients
- Provide administrative support to the team, including data entry and document preparation
- Maintain accurate records and files
- Develop and maintain effective relationships with patients, staff, and external partners
Requirements
- ECDL or equivalent qualification
- NVQ Level 2 in Administration or Customer Service or equivalent
- GCSE Maths and English
- RSA Level 3 or equivalent experience
- Data entry experience
- Practice Navigator (or similar electronic booking system) experience
- Excellent communication skills, written and verbal
- Clear understanding of Data Protection and confidentiality
Desirable Criteria
- Knowledge of Medical terminology
- Understanding of primary care referral pathways
- Understanding of the 18 week referral to treatment guidelines
- Experience within a call centre environment
- Experience of being the first line response to complaints
- Previous NHS experience
Personal Qualities
- Able to work calmly and methodically under pressure
- Ability to manage unpredictable workloads
- Ability to manage time and priorities
- Able to demonstrate initiative and work independently when necessary
- Ability to work proactively
Skills
- Good working knowledge of Microsoft office packages - Excel/Word
- Good keyboard skills
- Analytical skills and ability to investigate a variety of issues
- Problem solving skills
