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Lettings Coordinator

2 months ago

Manchester, United Kingdom Cobalt Recruitment. Full time
About the Role

Cobalt Recruitment is seeking a highly organized and customer-focused Lettings Coordinator to join our team. As a key member of our Lettings Team, you will play a vital role in delivering exceptional service to our clients and applicants, contributing to our company's growth and success.

Key Responsibilities
  • Manage the applicant journey from inquiry to reservation, ensuring a seamless and efficient process.
  • Handle all property letting inquiries, schedule viewings, and assist customers with their inquiries about properties and the application process.
  • Ensure thorough communication with applicants and other general inquiries, providing timely and accurate information.
  • Stay informed about the property market and ensure compliance with current legislation, including 'Right to Rent' and the Tenant Fees Act 2019.
  • Provide administrative support to the Lettings Team and assist with processing applications, assessments, and payments.
  • Conduct property viewings and assist with launch events as needed, showcasing properties to potential clients.
  • Proactively identify opportunities in the lettings market to benefit the company, driving growth and revenue.
  • Ensure full compliance with the company's letting procedures and applicant journey, maintaining high standards of quality and service.
Requirements
  • Industry-specific knowledge with relevant qualifications or willingness to obtain them.
  • Understanding of the Tenant Fees Act 2019 and Right to Rent obligations, ensuring compliance and adherence to regulations.
  • IT literacy and proficiency in relevant software, with the ability to learn and adapt to new systems.
  • A team player who contributes positively to team spirit across all disciplines, with excellent communication and interpersonal skills.
  • Motivated self-starter with strong organizational skills and the ability to manage your own workload, prioritizing tasks and meeting deadlines.
  • Flexible and adaptable in your approach to work, with a customer-focused mindset and a passion for delivering exceptional service.