Store Operations Leader

3 weeks ago

Wallsend, North Tyneside, United Kingdom Wickes Building Supplies Limited Full time
About Wickes Building Supplies Limited...

Wickes is not just a leading DIY retailer; it’s a community where your ideas are valued, and your contributions matter. Our diverse team shares a common goal: to excel and provide exceptional service. If you resonate with this ethos, you will find a welcoming environment here.

The Role...
  • Act as the primary leader in the absence of the store or operations manager.
  • Assist the broader management team in upholding essential control measures and security protocols in accordance with company policies, prioritizing the safety of both employees and customers.
  • Ensure compliance with store routines, maintaining a legal and safe trading environment while addressing customer inquiries and complaints effectively.
  • Oversee daily operations of team members, providing motivation, support, and ensuring adequate staffing levels while facilitating recruitment, onboarding, and training in line with company standards.
  • Collaborate with the store leadership team to ensure optimal store performance, contributing to the achievement of sales and cost objectives.
  • Maintain a strong commitment to health and safety for yourself and others by adhering to regulations and promptly reporting any risks or hazards.
About You...

You will possess experience in managing operations within a dynamic customer-focused environment, demonstrating the ability to adapt to the daily challenges that arise. Your organizational skills and dedication to delivering outstanding customer service will inspire and lead your team effectively.

What We Offer...

We provide comprehensive learning and development opportunities to support your career growth. Our benefits package includes:
  • Competitive bonus structure
  • Save-as-you-earn program
  • Contributory pension plan
  • Employee discount program
  • Discount platform offering savings and cashback at various retailers, along with gym membership discounts and a cycle-to-work scheme
We take pride in our well-recognized wellbeing strategy, offering a variety of health and wellness benefits, including an Employee Assistance Programme, financial education and loans, and support for parental, menopause, and fertility issues.

Our goal is to foster an inclusive workplace with a focus on colleague wellbeing. If you are interested in flexible working arrangements, please let us know during the application process.

Apply now

Vacancy Reference#46774

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