Claims Executive
2 weeks ago
About the Role:
A key liaison between the client and the insurer, you will ensure that claims are administered in line with the expected standards, regulatory requirements, and that an excellent service level is maintained.
Key Duties:
- Presents claims to underwriters, dealing with queries, providing feedback, and responding appropriately to clients, insurers, and relevant internal departments.
- Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the clients' risk requirements, business objectives, and compliance requirements.
- Keeps clients and insurers advised of developments relating to notifications and claims, liaising with third parties as vital.
- Investigates and resolves queries from clients, etc., following these through to resolution and keeping all parties advised throughout the process.
- Manages assigned projects and contributes to other projects as the need arises.
- Provides relevant management information to senior management.
- Develops positive relationships with markets.
- Negotiates with markets to achieve the best outcome for the client.
- Maintains any ongoing delegated authority contracts appropriately and efficiently.
- Creates comprehensive claims documents.
- Ensures up-to-date records are maintained at all times on the Group systems.
- Interprets instructions and issues arising, and then implements actions according to policies and procedures.
Key Requirements:
- It would be an advantage if the jobholder has previous claims-based experience (ideally with an international broker), but this is not crucial.
- Good understanding of general principles of insurance.
- Good understanding of London market operations (Lloyds and company markets).
- Good knowledge relating to claims-handling process.
- Understanding of broking and underwriting process.
- Awareness of the regulatory environment and requirements.
- Good level of communication and interpersonal skills, including written, verbal, and face-to-face.
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