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Head of Claims Operations Manager
2 months ago
We are seeking an experienced Head of Claims Operations to join our team at Claims Recruitment Services. As a key member of our organization, you will be responsible for managing the oversight and operational performance of the Claims Team.
Key Responsibilities:- Design and adherence to SLAs / KPIs, design and monitoring of key controls, managing and remediation of exceptions, and working with the Claims Leadership team.
- Line management of the Claims Operations team, including recommendations for the re-design of function as needed, ensuring the development of enhanced standards across the wider claims function.
- Delivering Executive Level reporting and analytics to senior committees on which to take action, which support both top line and bottom line performance.
- Representing the company at monthly / quarterly committees as needed, including acting as project sponsor on key claims business change initiatives.
- Leading the strategic review and improvement of claims management processes to deliver appropriate customer outcomes.
- Acting as the key stakeholder with Lloyd's and the LMA to ensure appropriate business engagement and representation on all market claims related initiatives.
- Overseeing outsourced service providers, including third party experts and delegated authorities.
- Managing all first line Claims requirements, including (but not limited to) SOX, Lloyd's, FCA / PRA / internal / external regulatory, and control environment.
- Proven experience in a Claims Operations leadership role within the Lloyd's Market.
- Strong change management skills, including experience as either a project sponsor or Claims SME.
- Excellent communication skills, with the ability to influence stakeholders at all levels, including senior management.
- Strong financial acumen, with the ability to handle large and complex issues / data.
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