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Head of Claims Operations Manager

2 months ago


London, Greater London, United Kingdom Claims Recruitment Services Full time
Head of Claims Operations

We are seeking an experienced Head of Claims Operations to join our team at Claims Recruitment Services. As a key member of our organization, you will be responsible for managing the oversight and operational performance of the Claims Team.

Key Responsibilities:
  • Design and adherence to SLAs / KPIs, design and monitoring of key controls, managing and remediation of exceptions, and working with the Claims Leadership team.
  • Line management of the Claims Operations team, including recommendations for the re-design of function as needed, ensuring the development of enhanced standards across the wider claims function.
  • Delivering Executive Level reporting and analytics to senior committees on which to take action, which support both top line and bottom line performance.
  • Representing the company at monthly / quarterly committees as needed, including acting as project sponsor on key claims business change initiatives.
  • Leading the strategic review and improvement of claims management processes to deliver appropriate customer outcomes.
  • Acting as the key stakeholder with Lloyd's and the LMA to ensure appropriate business engagement and representation on all market claims related initiatives.
  • Overseeing outsourced service providers, including third party experts and delegated authorities.
  • Managing all first line Claims requirements, including (but not limited to) SOX, Lloyd's, FCA / PRA / internal / external regulatory, and control environment.
Requirements:
  • Proven experience in a Claims Operations leadership role within the Lloyd's Market.
  • Strong change management skills, including experience as either a project sponsor or Claims SME.
  • Excellent communication skills, with the ability to influence stakeholders at all levels, including senior management.
  • Strong financial acumen, with the ability to handle large and complex issues / data.

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