Claims Operations Head

2 weeks ago

London, Greater London, United Kingdom Bell&Clements Full time

Claims Operations Leadership Role

Bell & Clements is seeking an experienced Claims Operations professional to lead our Claims Operations function. As Head of Claims Operations and Oversight, you will be responsible for managing and overseeing all aspects of our Claims Operational framework, developing and/or enhancing effective Processes and Procedures, and developing effective Management Information to support improved efficiencies.

Key Responsibilities

  • Partner with Claims Leadership UK and Group Claims Leadership teams to deliver tangible benefits to Claims.
  • Proactively uncover opportunities for operational improvement and champion solutions in partnership with other Claims Leadership teams and Group business functions.
  • Develop an effective internal reporting framework to support the Head of Claims in ensuring appropriate focus and prioritisation of tasks and initiatives.
  • Responsible for Claims MI delivery and insights and driving a continuous improvement culture.
  • Develop and implement Quality Assurance and Control framework, policies, and procedures and reporting standards to ensure consistent product or service quality across portfolio.
  • Lead the execution and oversight of integration projects and strategic initiatives, including technology integrations.
  • Oversee the B&C Outlier quarterly maintenance process and reported financials to internal management and legal governing entities.
  • Assist MRSI and B&C CAT assessment teams for early indications post CAT event, using reporting and technology, where available. Work with Analytics to feed automated data from technology for early CAT reporting.
  • Work with Head of Claims B&C to assess, review, and enforce quality standards and best practices across the organization.
  • Collaborate with MRSI and GSI Claims Transformation teams to identify and implement opportunities to enhance internal B&C and broader group Claims processes and workflows to improve quality and operational efficiency.

Requirements

  • Claims Operational Performance Expertise in primary insurance as well as across several lines of business, U.S. Property, Liability/Casualty and auto/cargo (physical damage) MGA experience a strong plus.
  • Experienced dealing with US and UK related legal and regulatory systems.
  • Good contacts with lawyers and other external claims service providers; network within Munich Re claims community desirable.
  • Affinity and first understanding of claims IT systems; knowledge of international market claims system.
  • Very good command of English.
  • Strong verbal and written communication skills essential.
  • Strong organisational and presentational skills.

Benefits

This position is offered on a Permanent basis. Annual salary will be dependent on the skills and experience of the successful candidate. Annual leave - 25 days per year (plus bank holidays), increases with length of service. Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service, and an annual allowance (currently £550) any activities which supports health and wellbeing. Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week. Flexible working hours – the opportunity to flex your working hours. Generous gender-neutral family leave policy - employees with 26 weeks' continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Warm and social culture with regular get togethers.

Equal Opportunities

Bell and Clements are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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