Technical Support Specialist
22 hours ago
We are seeking a skilled Technical Bar Support Engineer to join our team at Jumar Solutions. As a Technical Bar Support Engineer, you will be the primary point of contact for customers seeking technical assistance and support.
Key Responsibilities:
- Provide expert technical support to customers at the Tech Bar.
- Assist with hardware and software issues, including laptops, desktops, printers, and Apple devices.
- Develop and maintain in-depth knowledge of specific technologies, including Windows 10/11, iOS, Azure AD, InTune, and M365.
- Collaborate with cross-functional teams to develop training programs and create help guides.
Requirements:
- Technical Skills: Proficiency in hardware and software troubleshooting, with a focus on laptops, desktops, printers, and Apple devices.
- Technical Knowledge: In-depth understanding of Windows 10/11, iOS, Azure AD, InTune, and M365.
- Soft Skills: Excellent customer-facing and teamwork skills, with the ability to problem-solve and think critically.
- Desirable Qualifications: Azure Fundamentals (AZ-900) and Modern Desktop Administrator Associate (MD101 & MD100) certifications.
About Jumar Solutions:
Jumar Solutions is a leading provider of IT services and solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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