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Technical Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Applause IT Limited Full time
Technical Support Specialist - Applause IT Limited

Become a part of Applause IT Limited as a Technical Support Specialist. This position demands fluency in both German and English, along with expertise in Oracle, SQL, and CAD technologies. The ideal candidate will be responsible for troubleshooting and resolving technical issues, nurturing client relationships, and aiding in product enhancement initiatives.

Key Qualifications:

  • Proficient in German and English
  • Familiarity with relational database systems such as Oracle or SQL Server
  • Understanding of Windows operating systems and web server technologies
  • Experience with document management systems and CAD software
  • Strong communication and collaborative skills

Core Responsibilities:

  • Address support inquiries in a timely manner
  • Record issues and suggest viable solutions
  • Bridge communication between clients and development teams
  • Enhance the internal knowledge repository
  • Assist in the testing of new software releases
  • Provide training and assistance to team members

If you are a Technical Support Specialist who enjoys resolving challenges and engaging with clients, this opportunity is tailored for you. Join a vibrant team in a flexible work setting.