Technical Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Peak Scientific, Inc. Full time
Technical Support Specialist Job Description

We are seeking a highly motivated Technical Support Specialist to join our team at Peak Scientific, Inc. This role is responsible for providing exceptional technical support to our customers, distributors, and OEMs across EMEA.

Key Responsibilities:
  • Manage technical support workload, prioritizing emails and phone calls based on urgency and responding within agreed Service Level Agreement (SLA)
  • Provide technical support in conjunction with the service management system (SMS)
  • Respond to incoming technical enquiries in a professional, prompt, and efficient manner to ensure total customer satisfaction
  • Work closely with Service Managers to ensure all phone calls resulting in Field Service Engineer (FSE) on-site assistance are responded to and organized within SLA of 2 hours
  • Use SMS to ensure all relevant field visit data is captured by FSEs, with system-generated visit reports being promptly sent to customers
  • Collaborate with FSEs to ensure cost-effective and efficient planning of the monthly workload, ensuring that any breakdown visit meets the customer response time SLA
Requirements:
  • Self-motivation and ability to work with minimal supervision
  • Able to interface comfortably with customers at all levels, both internally and externally
  • Ability to work under pressure against tight deadlines
  • Good organizational skills
About Peak Scientific, Inc.

Peak Scientific, Inc. is a leading innovator in the design, manufacture, and support of high-performance gas generators for analytical laboratories. With direct operations in every continent around the world, we prioritize delivering successful outcomes for our customers. Our values are structured around our colleagues, our customers, and our service, and we strive to maintain a fun, friendly, and informal atmosphere within the business.

We are an equal opportunity employer and value diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability, or any other protected classification.



  • Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Ltd Full time

    Job DescriptionTechnical SpecialistTechnical Resource Solutions Ltd is seeking a skilled Technical Specialist to join our team in Glasgow.We offer a competitive salary of £34,000 - £40,000 + Overtime (£50K OTE) + Door to Door Pay + OEM Training + Van + Specialist Tools + Laptop + Phone.This is a great opportunity to develop expertise in a technically...


  • Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Ltd Full time

    Job OverviewTechnical Service SpecialistWe are seeking an experienced Technical Service Specialist to join our team at Technical Resource Solutions Ltd.Key Responsibilities:Provide exceptional technical support to our customersCollaborate with cross-functional teams to resolve complex technical issuesDevelop and maintain in-depth knowledge of OEM products...


  • Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full time

    Technical Sales SpecialistThis role involves working closely with the sales team to support the bid process. As a Technical Sales Specialist, you will be responsible for liaising with customers on technical requirements, reviewing sales enquiries, and producing quotations. You will also be involved in controlling all contractual documentation throughout the...


  • Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Full time

    Job Summary:Technical Resource Solutions is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for diagnosing and repairing diesel engines and transmission systems across a range of equipment.Key Responsibilities:Diagnose and repair diesel engines and transmission systemsReassemble engines,...


  • Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team in Kirkintilloch, Scotland. As a key member of our NOC team, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our telecoms services.Key Responsibilities:Provide technical support to...


  • Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team in Kirkintilloch, Scotland. As a key member of our NOC team, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our telecoms services.Key Responsibilities:Provide technical support to...


  • Glasgow, Glasgow City, United Kingdom Peak Scientific, Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Peak Scientific, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key...


  • Glasgow, Glasgow City, United Kingdom Peak Scientific, Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Peak Scientific, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key...


  • Glasgow, Glasgow City, United Kingdom Fujitsu Full time

    Technical Support SpecialistFujitsu is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical support for all aspects of the IS training delivery solution.Key Responsibilities:Provide technical support for desktops, laptops, and mobile devicesTroubleshoot and...


  • Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Limited Full time

    Service Engineer OpportunityWe are seeking a skilled Service Engineer to join our team at Rise Technical Recruitment Limited. As a Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the Central Belt, Scotland.Key Benefits:Competitive salary of £38,000£3,500 travel allowanceDoor-to-door...


  • Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full time

    Job Description:As a Sales Support Engineer with Rise Technical Recruitment, you will play a crucial role in supporting the sales team throughout the bid process. With a Mechanical bias and experience in technical sales, you will act as an internal and customer interface, liaising directly with customers on technical requirements and reviewing sales...


  • Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full time

    Job OpportunityGlasgow Guarantee Recruitment is seeking a skilled and motivated individual to join our team as a Technical Support Specialist. This role involves providing technical support to teaching and learning, including the safe use and maintenance of fixed machinery and equipment, safe storage and servicing of general school equipment and chemicals...


  • Glasgow, Glasgow City, United Kingdom Dupen Ltd (Dupen Recruitment) Full time

    Technical Support Specialist FrenchWe are seeking a highly skilled Technical Support Specialist French to join our team at Dupen Ltd (Dupen Recruitment). As a Technical Support Specialist French, you will be responsible for providing exceptional customer service to clients in France who are using our customer's advanced 3D imaging devices.Key...


  • Glasgow, Glasgow City, United Kingdom Dupen Ltd (Dupen Recruitment) Full time

    Technical Support Specialist FrenchWe are seeking a highly skilled Technical Support Specialist French to join our team at Dupen Ltd (Dupen Recruitment). As a Technical Support Specialist French, you will be responsible for providing exceptional customer service to clients in France who are using our customer's advanced 3D imaging devices.Key...


  • Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    Technical Support RoleWe're seeking an experienced Technical Support Specialist to join our Digital department at Arnold Clark Group.About the roleThe IT department is responsible for delivering technical solutions across our business.As a Technical Support Specialist, you'll have substantial experience of working in a busy IT Support Desk environment,...


  • Glasgow, Glasgow City, United Kingdom Bell Integration Full time

    Job OverviewThe EUS Technical Support Specialist will provide on-site IT support to customers, answering 'how to' questions and offering efficient solutions. They will also have experience with datacentre or server rooms, including network and server support.Key ResponsibilitiesThe role involves providing face-to-face first line and second line support,...


  • Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Construction Technical Support SpecialistJob Summary: We are seeking a skilled Construction Technical Support Specialist to join our team at CBW Staffing Solutions. As a key member of our team, you will provide technical support to our clients in the renewable energy sector.Key Responsibilities:* Provide technical assistance to clients with...


  • Glasgow, Glasgow City, United Kingdom Springboard Worldwide Full time

    Service EngineerWe are seeking a skilled Technical Support Specialist to join our team at Springboard Worldwide. Our client is a leading provider of systems, products, and services to manufacturing and engineering companies.The successful candidate will have experience in a Mechanical Engineering environment and be able to provide technical information and...


  • Glasgow, Glasgow City, United Kingdom Bell Integration Full time

    Job OverviewThe EUS Technical Support Specialist will provide on-site IT support to customers, answering technical questions, and offering efficient solutions. They will also have experience with datacentre or server rooms, including network and server support.Key ResponsibilitiesThe role involves providing face-to-face first line and second line support,...


  • Glasgow, Glasgow City, United Kingdom Dupen Ltd Full time

    Fully Remote Technical Support OpportunityWe are seeking a highly skilled and fluent French speaker to join our team as a Technical Support Specialist. The ideal candidate will have a passion for electronics and a strong understanding of electrical components found on a PCB.Responsibilities will include diagnosing and fixing issues with equipment, providing...