Senior Technical Support Specialist
3 weeks ago
Senior Technical Support Specialist - Hybrid Work Model - Competitive Salary
Lorien, a prominent provider of managed hosting, cloud solutions, and transformation services, is on the lookout for a Senior Technical Support Specialist to enhance their Support team as they continue to expand.
If you possess a robust background in technical support and a keen interest in advanced support roles, this position may be ideal for you.
Role Overview: This organization is dedicated to empowering clients in the digital landscape. As a Senior Support Specialist, your responsibilities will encompass server setup, network assistance, backup management, and monitoring of both networks and servers, along with overseeing tasks within their data center.
Engaging with a diverse array of technologies and software, the Senior Support Specialists are tasked with resolving a wide spectrum of technical challenges, ensuring that exceptional service is consistently delivered.
Candidate Profile:
- Proven experience with Windows, VMWare, and networking principles.
- Familiarity with technical customer support or helpdesk systems.
- Knowledge of Windows Server versions 2008/2012/2016, IIS, and Active Directory.
- Experience with RedHat, CentOS, Debian, CloudLinux, Citrix, Hyper-V, and KVM is advantageous.
- Solid understanding of networking fundamentals and the OSI model.
- Previous experience with switch configurations and certifications such as RHCT or MCSE/MCSA for Windows Server is preferred but not mandatory.
Experience in a data center environment is a plus but not essential. This is an excellent opportunity to join a dynamic team during a pivotal phase of growth, contributing to a collaborative atmosphere where your skills will be recognized and appreciated.
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