Senior Technical Support Specialist

6 days ago


Glasgow, Glasgow City, United Kingdom Head Resourcing Full time

Job Opportunity

Senior Technical Support Officer

Company Overview

Head Resourcing is a leading recruitment agency specializing in placing top talent in various industries, including construction and maintenance. Our client, a prominent construction and manufacturing company based in Scotland, is seeking a highly skilled Senior Technical Support Officer to join their team.

Job Summary

We are looking for an experienced Senior Technical Support Officer to provide technical support and guidance to our client's IT team. The successful candidate will have a strong background in leading technical teams, supporting enterprise environments, and configuring desktop operating systems and applications.

Key Responsibilities

  • Lead a team of technical engineers to ensure the helpdesk is adequately staffed and equipped to handle technical queries.
  • Provide technical support and guidance to the IT team, including customizing desktop configurations, group policies, and user profiles.
  • Configure, deploy, integrate, and troubleshoot desktop operating systems (e.g., Windows 10/11) and common applications (e.g., O365 – Outlook, Word, Excel, Teams).
  • Develop and implement desktop imaging solutions to streamline deployment processes.
  • Utilize tools such as Intune/SCCM or similar to manage and maintain desktop environments.
  • Familiarity with desktop virtualization technologies such as Windows Virtual Desktop / Remote Desktop Services, VMWare Horizon, Citrix Virtual Apps, or similar.

Requirements

  • Proven experience leading technical teams and supporting enterprise environments.
  • Strong knowledge of desktop operating systems and applications, including Windows 10/11 and O365.
  • Ability to customize desktop configurations, group policies, and user profiles.
  • Experience with desktop imaging solutions and tools such as Intune/SCCM or similar.
  • Familiarity with desktop virtualization technologies.

What We Offer

Our client offers a supportive and inclusive work environment where employees are encouraged to grow and excel. They provide competitive salaries, excellent benefits, and opportunities for professional development and career advancement.

Company Culture

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. We believe in creating a work environment that is free from bias and discrimination, where everyone has the opportunity to succeed.



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