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Technical Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Thales Full time

Location: Glasgow, United Kingdom

At Thales, we design and implement solutions that are essential for achieving operational superiority at critical moments throughout various missions. Our defence and military clients depend on us to provide a comprehensive array of protective systems for land, sea, and air operations. Our offerings range from early detection systems to threat neutralization technologies, encompassing all levels of defense, including Airspace Mobility Solutions, Tactical Systems, and Missile Defense, as well as Optronics and Radar.

We present exceptional opportunities for dedicated professionals to enhance their skills and advance their careers with us. At Thales UK, we engage in research, development, and provision of technologies and services that significantly impact the lives of millions, enhancing safety and quality of life. We innovate across five key sectors: Aerospace, Defence, Ground Transportation, Security, and Space.

Your well-being is important to us, which is why we offer flexible working arrangements to accommodate your personal needs, whether that involves part-time hours, job sharing, remote work, or adjustable start and finish times. We strive to support a work pattern that aligns with your lifestyle and helps you achieve your goals.

Are you ready for a new challenge? We are looking for a skilled Technical Support Specialist to join our dynamic team, where you will have the opportunity to develop both your technical and leadership capabilities. Thales OME creates cutting-edge solutions for some of the most advanced defense and security platforms globally, and we seek an experienced professional who can leverage their expertise to assist our clients and support our systems.

Your Role:

As a Technical Support Specialist, you will serve as the primary contact for post-design technical inquiries, providing support to our colleagues in the industry and our clients. A crucial aspect of this position involves collaborating with Systems Engineering to identify and transition appropriate work packages from Systems Engineering to Technical Support.

Key Responsibilities:

  • Offer technical guidance to the broader team to ensure that challenges and risks are effectively managed, providing assistance as needed.
  • Collaborate with a multidisciplinary team across the project (including systems, mechanical, software, safety, etc.) to devise optimal solutions.
  • Identify and facilitate the transition of product support work packages from Systems Engineering to Technical Support.
  • Assist in the preparation of bids and estimates within the product support domain.
  • Track the progress of work against budget, timeline, and performance metrics.
  • Contribute to the development of the team, including mentoring junior staff, suggesting and implementing improvements, and reviewing peer work.
  • Lead or engage in troubleshooting activities, technical investigations, reviews, and enhancement projects.
  • Coordinate with the Service Delivery Manager to comprehend the requirements of our clients.

About You:

  • Experience throughout the entire product lifecycle, from bidding and concept development to system integration, qualification, and support.
  • Involvement in establishing policies and guidelines for your business unit or department.
  • Previous experience working with complex engineering systems that support installed equipment.

Security Clearance:

The successful candidate will be required to obtain full Security Clearance.

Our Commitment:

At Thales, we offer not just jobs, but careers. With a workforce of 80,000 employees across 68 countries, our mobility policy allows numerous employees each year to grow their careers both domestically and internationally, whether in their current fields or by exploring new areas. We believe that embracing flexibility is a smarter approach to work.

Thales UK is dedicated to providing an inclusive and accessible recruitment process. We will offer reasonable adjustments and support to ensure that neuro-diverse candidates or those with disabilities or long-term conditions can perform at their best during the recruitment process.

Great journeys start here.