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Customer Service Representative

2 months ago

St Ives, Cornwall, United Kingdom GLL Full time

About GLL

GLL is a leading leisure and fitness provider, dedicated to delivering exceptional customer experiences across the UK.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at St Ives Leisure Centre.

Key Responsibilities

  • Provide a warm and welcoming experience for customers, responding to their enquiries and resolving any issues in a timely and professional manner.
  • Answer incoming calls and deal with transactions, including setting up direct debits and handling cash.
  • Deliver first-class customer service, ensuring that customers feel valued and supported throughout their experience.
  • Work closely with the team to provide excellent customer service, supporting each other to achieve our goals.
  • Contribute to the overall success of the centre, participating in outreach projects and other initiatives to promote our services.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and discounted gym membership.
  • Opportunities for career development and progression, with training and support to help you achieve your goals.
  • A dynamic and supportive team environment, with a focus on collaboration and teamwork.
  • Access to exclusive discounts and rewards, including discounts on our villas in Portugal and ski chalets in Bulgaria.

Requirements

  • A can-do attitude and a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Knowledge of health and safety procedures and protocols.
  • Good IT, literacy, numerical, and communication skills.
  • Some experience of administration and cash handling.