Operational Excellence Associate

3 weeks ago

London, Greater London, United Kingdom Kroo Full time

At Kroo Bank, we are pioneering the future of finance through our innovative technological solutions and distinctive digital offerings. The swift evolution within the fintech industry requires us to continually adapt our roles and responsibilities to effectively seize new business prospects and address emerging challenges. We are committed to regularly refining our job descriptions to maintain our leadership in banking innovation.

Your Contributions and Key Responsibilities:

As a Technical Operations Associate, you will be instrumental in enhancing the Operational Resilience, efficiency, and dependability of our platform. Within the Technical Operations Team, you will leverage your technical skills to aid in risk management, automate workflows, and improve system performance. By collaborating closely with various teams across the organization, you will help cultivate a culture of continuous enhancement and operational excellence. Your responsibilities will include:

  • Assisting in the documentation and monitoring of vulnerabilities and risks, working with internal stakeholders to ensure thorough risk management in compliance with regulatory standards.
  • Supporting the creation and upkeep of a detailed library of scenario tests, encompassing Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises for business operations.
  • Tracking and reporting adherence to Key Risk Indicators and impact tolerances, aiding in the execution of Incident Management/Service Level Objectives (IM/SLO) reporting to monitor service performance.
  • Participating in regular self-assessments to gauge compliance with regulatory requirements, documenting findings, and assisting in the implementation of corrective action plans.
  • Helping to maintain and test Business Continuity Plans (BCPs) to ensure preparedness for potential disruptions.
  • Supporting effective processes for incident and change management.
  • Utilizing automation tools to develop scenarios that boost operational efficiency.
  • Engaging in the on-call schedule for Major Incident Management.
  • Keeping up with industry trends and best practices in operational resilience, introducing innovative tools and technologies to foster improvements.
  • Documenting system architecture and operational procedures, sharing knowledge across teams to promote a collaborative work environment.

Desired Qualifications:

While not mandatory, the following experience is highly desirable in our ideal candidate:

  • Adaptability and Quick Learning: Ability to swiftly understand new concepts and technologies, adjust to evolving environments and requirements, and effectively implement new ideas.
  • Data Analysis and Insight Generation: Proficiency in analyzing data trends to identify potential issues and enhancements, capable of providing actionable insights and recommendations for system improvements.
  • Solution-Oriented Problem Solving: Skill in diagnosing root causes of incidents and implementing effective solutions to enhance service reliability.
  • Project Management and Execution: Competence in managing tasks and projects efficiently within set timelines.
  • Effective Decision-Making: Strong decision-making skills, considering both immediate and long-term implications.
  • Process Adherence and Improvement: Ability to adhere to incident and change management processes effectively.
  • Service Architecture Understanding: Comprehensive understanding of service architecture.
  • Supplier Relationship Management: Skill in building and maintaining positive relationships with suppliers.
  • Risk and Business Continuity Management: Ability to support the logging and tracking of vulnerabilities and risks.
  • Automation and Operational Efficiency: Proficiency in utilizing automation tools to enhance operational efficiency.
  • Industry Knowledge and Innovation: Awareness of industry trends and best practices in operational resilience.

About Our Hiring Process:

We can be flexible with the structure of our interview process to accommodate individual circumstances. Our general structure includes:

  • A preliminary screening with our talent acquisition specialist.
  • A technical interview.
  • A final interview.

Benefits:

At our innovative fintech company, we recognize that attracting and retaining top talent requires offering exceptional benefits that support our employees both professionally and personally. Here’s what we currently provide:

  • Generous holiday allowance: 25 days of annual leave, plus bank holidays.
  • Personal days for unforeseen circumstances.
  • Employer-sponsored volunteer program.
  • Mental health support services.
  • Workplace pension scheme.
  • Learning and development opportunities.
  • High-quality equipment for hybrid work.
  • Access to a modern office space.
  • Cycle to Work scheme.
  • Electric Car scheme.
  • Enhanced parental leave policy.
  • Opportunities for career growth.
  • Comprehensive healthcare coverage.

Hybrid Working:

We have a hybrid working policy that allows flexibility in utilizing office space to enhance productivity. Employees who can occasionally come to the office are a good fit for our current work model.

Diversity and Inclusion:

We are committed to fostering a diverse and inclusive workplace where every employee is valued and supported.

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