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Regional Credit Controller

2 months ago

Weybridge, Surrey, United Kingdom E Personnel Recruitment Full time

Job Summary:

The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible for conducting collection activities, managing debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.

Key Responsibilities:

  • Manage debt accounts to ensure timely payments are made and outstanding issues are resolved.
  • Collect debt within set targets and actively chase outstanding monies.
  • Identify, record, and process end-to-end dispute resolution.
  • Conduct structured collection calls and update notes in multiple systems.
  • Manage customers with complex billing requirements across multiple sites.
  • Record invoice disputes in the credit management system.
  • Resolve invoice disputes by conducting investigations through to root cause resolution and system or process fixes.
  • Process credit and credit re-bill requests in the system as required.
  • Responsible for account reconciliations end-to-end AR.
  • Attend regular regional debt calls and ledger reviews.
  • Build and maintain excellent working relationships with customers and internal key stakeholders.

Requirements:

  • At least two years' experience in Credit Control and debt collection or Customer Service dispute resolution.
  • Comfortable working in a high-volume and fast-paced environment.
  • Service background is desirable.
  • Good communication skills in both written and spoken English.
  • CRM, Salesforce is beneficial.
  • User knowledge of SAP is desirable.
  • Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
  • Competent negotiator and influencer.
  • Detail-focused.
  • Collaborative team player and able to work independently.